Account Manager- Service/ Repair

Job description

At thyssenkrupp we have more than 155,000 employees in nearly 80 countries and annual sales of €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

Account Manager- Service/ Repair
thyssenkrupp Elevator Corp,
Portland, {region10551}

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.2 billion euros in fiscal 2014/2015 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 900 locations around the world provide an extensive sales and service network to guarantee closeness to customers.

thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced Account Manager - Service/ Repair in Portland, OR .

Essential duties and responsibilities:

·  Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction
·  Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups
·  Develops capital plans for customers to address their short- and long-term building needs
·  Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements
·  Prepares repair job proposals by estimating labor and other job costs using estimating software program For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals
·  Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals
·  Receives and responds to written and oral questions related to quoted repairs and service contracts Includes performing follow-up with customers on all service and repair proposals
·  Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues
·  Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate
·  Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management software
·  Maintains a strong understanding of thyssenkrupp Elevator, its regional and company mission and objectives, ethical standards and code of conduct
·  Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline
·  Assists in A/R collection efforts to ensure prompt payment from customers
·  Conducts customer follow-up on all proposals
·  Upon customer’s acceptance, coordinates submittal packages through the approval process and creates change orders as requested
·  Visits project sites when necessary and works with operations department to ensure customer’s needs and deadlines are being met
·  Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods
·  Performs other duties as may be assigned

Your profile

·  Bachelor’s Degree or; 1-2 years of related experience or training or; an equivalent combination of education and experience
·  Ability to read and interpret architectural and/or blueprint/drawings preferred
·  This position requires up to 15% travel
·  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

About thyssenkrupp Elevator Corp

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.2 billion euros in fiscal 2014/2015 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 900 locations around the world provide an extensive sales and service network to guarantee closeness to customers.

thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced Account Manager - Service/ Repair in Portland, OR .

Essential duties and responsibilities:

·  Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction
·  Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups
·  Develops capital plans for customers to address their short- and long-term building needs
·  Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements
·  Prepares repair job proposals by estimating labor and other job costs using estimating software program For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals
·  Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals
·  Receives and responds to written and oral questions related to quoted repairs and service contracts Includes performing follow-up with customers on all service and repair proposals
·  Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues
·  Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate
·  Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management software
·  Maintains a strong understanding of thyssenkrupp Elevator, its regional and company mission and objectives, ethical standards and code of conduct
·  Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline
·  Assists in A/R collection efforts to ensure prompt payment from customers
·  Conducts customer follow-up on all proposals
·  Upon customer’s acceptance, coordinates submittal packages through the approval process and creates change orders as requested
·  Visits project sites when necessary and works with operations department to ensure customer’s needs and deadlines are being met
·  Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods
·  Performs other duties as may be assigned

Your profile

·  Bachelor’s Degree or; 1-2 years of related experience or training or; an equivalent combination of education and experience
·  Ability to read and interpret architectural and/or blueprint/drawings preferred
·  This position requires up to 15% travel
·  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Our offer to you

We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!

To learn more about thyssenkrupp in North America, please visit our website:
https://www.thyssenkrupp-north-america.com

Our offer to you

We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!

To learn more about thyssenkrupp in North America, please visit our website:
https://www.thyssenkrupp-north-america.com