Implementation Analyst (Indirect)

Job description

We are the leading source of intelligent information for the world's businesses and professionals, providing our customers with competitive advantage, delivering must-have insight to Financial, Risk, Legal, Pharma & Life Sciences, Scholarly & Scientific and Tax & Accounting markets, powered by the world's most trusted news organisation.

Business Unit:

Our Tax & Accounting business is the leading provider of technology & information solutions and integrated tax compliance software & services to accounting, tax and corporate finance professionals in accounting firms, corporations, law firms and governments.

ONESOURCETM

The ONESOURCE software suite provides tax solutions for multinational corporations and accounting professionals across Corporate Tax, Indirect Tax, Accounts Production, Transfer Pricing, Workflow Management, Tax Provision, Data Management, BEPS and FATCA & CRS. (See: https://tax.thomsonreuters.co.uk/onesource.)

Position: Implementation Analyst – Professional Services, ONESOURCE Indirect Tax Compliance (OITC)

Location: London, Docklands – United Kingdom

Role Summary:

The Professional Services team provides software implementation, consulting and training services to external clients from a variety of industry sectors, often multinational corporations based in the UK and across EMEA.

Services range from relatively short, focused assignments through to large-scale, long-term engagements, across all stages of the complete project lifecycle – working closely with colleagues from all other areas of the Tax & Accounting / ONESOURCE business, including Product Management, Development, Hosting, Client Services Management (CSM), Solutions Consulting (Pre-Sales), Sales, Support and our (third-party) Certified Implementation Partners (CIPs).

We are currently seeking a self-motivated Implementation Analyst with an interest in / aptitude for tax & technology to join the team in support of its delivery of OITC software solutions.

This role is primarily office-based though there will be some degree of travel to client sites required. 

Responsibilities & Accountabilities:

Client Service & Project Management

Support the Professional Services team in its delivery of OITC software implementation projects:

· Liaise with clients' Tax / IT teams in understanding requirements – e.g. indirect tax processes, etc.
· Configure clients' OITC software – design, build, test, etc.
· Assist in preparing and delivering client end user training – including supporting materials, etc.
· Support clients during roll-out & project closure – e.g. User Acceptance Testing, handover to CSM / Support, etc.

Assist in completion of task-level project deliverables – including:

· Project plans / timelines & requirements / data gathering
· Design documentation – e.g. functional specifications, etc.
· OITC software configuration & testing
· Client end user training & supporting materials (remote / ‘face-to-face'; slides / workbooks, etc.)
· Issue resolution – defects, changes, etc.
· Project status updates / reports

Business Development & Product / Process Improvement

· Support the wider OITC teams in ongoing development of the product / our services:
· Provide client / implementer feedback – e.g. enhancements, bugs, etc.
· Engage with / support other key Tax & Accounting / ONESOURCE teams and partner organisations
· Assist with (pre-)sales activities – e.g. software demonstrations, assessing / scoping new prospects, etc.

Key Relationships:

The Implementation Analyst will report to the Implementation Manager, directly supporting all members of the OITC implementation team and working alongside the wider ONESOURCE Indirect Tax teams.

Desired profile

Essential Skills and Experience:

·  Ability to communicate clearly and effectively across all mediums – i.e. verbally and in writing
·  Strong interpersonal / team-working skills & people / client-facing skills
·  Analytical approach to problem solving
·  Enthusiasm / ‘can-do' attitude & willingness to work in a fast-paced environment
·  Ability to work effectively independently as well as collaboratively within a team
Desirable Skill and Experience:

·  Exposure to accounting / tax
·  Client facing experience
·  Software knowledge / experience (configuration, programming, database administration, etc.)
Education / Certifications:

·  University / undergraduate degree (or equivalent)
·  A-Levels (or equivalent)
Previous work experience in tax / technology is not required (full product & implementation training shall be provided, alongside support for study towards a professional tax qualification – e.g. ATT) – however an interest in accounting / tax and technology is essential.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? – come join us.

To learn more about what we offer visit: http://careers.thomsonreuters.com.

More information about Thomson Reuters can be found at: http://thomsonreuters.com.