Customer Operations Specialist - Beauty Industry (Paid Internship)

Job description

This is a 6 month internship on a part-time basis paying £10 per hour with the potential to convert to a permanent job. Flexible working hours & remote working arrangement available.

Position Overview

We are a young and dynamic beauty company operating primarily in the E-commerce space, with seriously impressive profit metrics within 12 months of operations.

We are looking for a Customer Operations Specialist rockstar to connect with our customers - answering questions, resolving issues, and making personalized product recommendations. We are also looking for a hungry and eager-to-learn multi-tasker who can help problem-solve operational issues. Our Customer Operations Specialists are the heart of our business and have a major impact on our continued success.

Responsibilities
• Respond to customer inquiries with high quality, speed, and accuracy – across several channels, including chat, email, and social media
• Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions
• Ensure customer orders are fulfilled and delivered by liaising with warehouse personnel
• Share customer feedback and information with other team members in order to continuously improve and evolve the customer experience
• Contribute to a positive, energetic team culture

What are the perks of interning at this company?

• Join a fast growth beauty company, working closely with the CEO
• Flexible working arrangement available – able to work remotely UK wide (however expected to be able to commute to London at least once a week)
• Paid internship with expectations to convert to a full-time role
• You will be given a high level of responsibility on Day 1, gaining invaluable work experience to kick start a career in entrepreneurship

Our ideal candidate..
• is a go getter and eager to take on customer challenges
• can think quickly on your feet to resolve issues as they arise
• is a strategic problem solver – you have ideas for how to make a situation or service more efficient and successful
• is able to remain calm under pressure
• has a strong sense of accountability
• is willing to roll up your sleeves and do whatever it takes to get the job done
• is motivated, a gifted self-manager, and have the mindset that no job is too small
• loves to have fun at work!

Desired profile

• Educated to degree level or currently studying at degree level
• Excellent written, verbal, and listening skills
• Attention to detail – we’re talking about almost OCD-level
• Strong problem solving skills
• Google sheets and doc rockstars
• Tech-savvy with an enthusiasm for the beauty industry
• A happy, positive attitude that empowers you to assist our customers every day
• Has lived or worked in North America a plus

Please send Cover Letter & CV - your application will not be considered without a Cover Letter