Human Resources Service Center Representative

Job description

TOGETHER WE DELIVER THE SOLUTIONS THAT KEEP AIRCRAFT SAFE AND FLYING

Have you ever wondered what it takes to keep an aircraft fully operational, safe and well maintained? Thales Avionics Services provides an innovative and global range of support and services for airlines to keep their greatest assets in service. As an Original Equipment Manufacturer, Thales has extensive and recognized expertise for providing avionics services on every type of aircraft – from large airliners to business jets and helicopters – so be a part of something big, join Thales.

At Thales, we design solutions that equip the aviation community with fully connected end-to-end solutions to transport passengers and cargo while improving safety and security and simplifying operational management, in partnership with aircraft manufacturers and service providers. We enable two-thirds of planes to take off and land safely even in the most densely crowded skies. We create in-flight entertainment systems that equip more than 1,700 aircraft to provide passengers with a more satisfying and connected flying experience. We develop the avionics that control the world's largest commercial airline fleets and help further increase fuel and operational efficiencies, shorten travel and turn-around times. Our simulators train the next generation of pilots for fighter jets, transport and search and rescue helicopters. At Thales, this is what we do every day.

Together, each and every member of our aerospace team makes a difference

In the U.S., we employ more than 3,000 people across more than 20 locations in 13 states. We are a leading technology provider serving five mission-critical markets: aerospace, defense, security, space and transportation. Globally, we employ more than 62,000 people in 56 countries allowing us to design and deploy equipment, systems and services to meet the demands of some of the most complex environments on the planet.

At Thales, we believe technology can make the world a better place. For us this is more than a job, it's our passion. Together, with our customers and partners around the globe, we are working to build smarter solutions because everywhere safety and security matter, we deliver.

We are currently looking for a Human Resources Service Center Representative to join the Thales USA team in Arlington, VA .

The Human Resources Services Center Representative will provide Tier I support to employees, HR Business Partners, managers and vendors with Human Resources needs, including but not limited to, benefits, payroll, company policy, performance management, and talent acquisition.

Key Responsibilities:

· Managing all aspects of the HRIS database including gathering the appropriate level of information to correctly input new starter, employee movement and leaver transactions according to SLA's.
· Ensuring integrity and quality of the data in the HRIS and Payroll databases as well as in the Case Management System, Neocase.
· Receive incoming calls routed to 1 st Point providing high standards of customer service.
· Providing support on human resource policy and practice, with a strong focus on employment arrangements and case management within agreed response times/service level agreements.
· Educates customers of HR Services available to them and encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate individuals.
· Contributing and supporting the development of 1st Point HR knowledge material, including information articles, process guides, reference tools and service process workflow diagrams.
· Maintains knowledge of company and departmental policies and procedures.

Supports Thales' HR department with special projects, mass communications, and other duties

as needed and assigned.

· Helping to drive business efficiencies by providing customer service to employees and HR transactional support.
· Maintaining relationships with key stakeholders to ensure effective delivery of service.
· Confidentiality of sensitive information

Required Skills and Experience:


Education/Training/Work Experience

· Strong customer service skills and the ability to work well and collaborate in team environment.
· Demonstrates strong organizational and interpersonal communication skills. Ability to handle complex and demanding situations tactfully when dealing with customers and assist other team members with problem resolutions. Highly organized with ability to prioritize duties during periods of high volume and meet deadlines in a fast paced environment.
· Ability to work within a team and take initiative on research and problem solving.
· Accurate data entry skills with attention to detail
· Adaptable to changing business practices
· Understanding of a Shared Service function and Customer Service principles
· Logical and organized
· Proficient computer skills
· Exceptional problem-solving and time management skills.

Occasional travel may be required.

· High school diploma or general education degree (GED) required
· Bachelor's Degree in Human Resources or related field preferred or equivalent work experience
· Two or more years of work experience, preferably in a call center or human resources environment, or the equivalent in related work experience.
· Prior experience with Workday a plus
· Call Center Experience a plus

Specialized Knowledge & Skills:

Excellent communications and interpersonal skills.

Type Equipment/Software Used:

SAP Finance, MS Word, Excel (ideally VBA) and PowerPoint

Work Environment/Physical Demands

General office environment; some stress may occur. This position will travel to other facilities to support collaborative business activities international or within the US. Your contributions to Thales' cutting-edge products will make possible the continued delivery of excellence. If your skills, experience and attitude are a match and you are looking for exciting challenges, please apply now using the link below and we will be in touch. At Thales USA, we provide careers – not jobs.
Visit https://www.thalesgroup.com/careers to find our full list of open positions.

Thales is an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled