Customer Data Analyst

Job description

TOGETHER WE ENTERTAIN MORE THAN 750,000 PASSENGERS A DAY WHILE IN-FLIGHT

Have you ever wondered what it takes to develop a world-class entertainment system 30,000 feet in the air? Thales InFlyt Experience products offer end-to-end solutions that support our customers before, during and after the flight. Thales supplies in-flight entertainment and connectivity experiences to more than 60 airlines around the globe and as a trusted airline partner is committed to building its position as an industry leader. We are proud that our InFlyt Experience systems are used by over 274 million passengers a year on the more than 150,000 systems delivered. Our InFlyt Experience team continues to power the innovation, vision and brilliance needed to deliver a first-class customer experience – so be a part of something big, join Thales.

At Thales, we design solutions that equip the aviation community with fully connected end-to-end solutions to transport passengers and cargo while improving safety and security and simplifying operational management, in partnership with aircraft manufacturers and service providers. We enable two-thirds of planes to take off and land safely even in the most densely crowded skies. We create in-flight entertainment systems that equip more than 1,700 aircraft to provide passengers with a more satisfying and connected flying experience. We develop the avionics that control the world's largest commercial airline fleets and help further increase fuel and operational efficiencies, shorten travel and turn-around times. Our simulators train the next generation of pilots for fighter jets, transport and search and rescue helicopters. At Thales, this is what we do every day.

Together, each and every member of our aerospace team makes a difference.

In the U.S., we employ more than 3,000 people across more than 20 locations in 13 states. We are a leading technology provider serving five mission-critical markets: aerospace, defense, security, space and transportation. Globally, we employ more than 62,000 people in 56 countries allowing us to design and deploy equipment, systems and services to meet the demands of some of the most complex environments on the planet.

At Thales, we believe technology can make the world a better place. For us this is more than a job, it's our passion. Together, with our customers and partners around the globe, we are working to build smarter solutions because everywhere safety and security matter, we deliver.

We are currently looking for a Customer Data Analyst to join the Thales Avionics, a subsidiary of Thales USA team in Melbourne, Florida.

The Customer Data Analyst analyzes customer usage and revenue data, providing specific reports in accordance with various customer contracts for Thales Avionics, Inflight Entertainment and Connectivity business requirements.

Key Responsibilities:

•Identifies improvement opportunities for data collection and reporting while determining

project objectives and defining requirements.

•Manages project cost, time and quality through the full life cycle.

•Ensures customer contractual reporting requirements are met with timeliness and accuracy.

•Facilitates process improvement initiatives and necessary training after consulting with various teams to include the team leader, quality, and program management teams.

•Generates and maintains documentation related to projects and daily department functions.

•Interfaces with customers for coordination of new initiatives, training, and problem resolution.

Required Skills and Experience:

•High school diploma or general education development diploma.

•Bachelor's degree in Business Administration or similar discipline or equivalent experience.

•Advanced level experience in Excel, including Pivot Tables and VLOOKUPs.

•Advanced experience with Microsoft Office tools, including Word, Excel, and PowerPoint.

•Demonstrated project planning and execution experience in a business environment.

•Regular attendance and punctuality.

Preferred Skills and Experience:

•Process improvement experience (i.e. Six Sigma) is a plus.

Your contributions to Thales' cutting-edge products will make possible the continued delivery of excellence. If your skills, experience and attitude are a match and you are looking for exciting challenges, please apply now using the link below and we will be in touch.

At Thales USA, we provide careers – not jobs.

Visit https://www.thalesgroup.com/careers to find our full list of open positions.

Thales is an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled