Service Advisor - Oceanside

Job description

Description

The Role

Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

·  Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
·  Return missed phone calls, email in no less than 5 minutes
·  Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
·  Accurately record issues and data into Dealer Management System. Attention to detail critical
·  Conduct Transactions w/ system; walk customer through correction and provide summary
·  Communicate estimated completion time, regular updates and follow through on each customer vehicle
·  Coordinate the detail of every vehicle prior to delivery
·  Coordinate the delivery time or pick up with each customer
·  Follow up with Customer on services provided; ensure they are satisfied with the work performed

Desired profile

Requirements

·  Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
·  Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
·  Understanding of basic automotive techniques related to repair and servicing of automobiles
·  Ability to follow oral and written instructions with attention to detail
·  Willingness to learn new and innovative automotive technologies
·  Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
·  Perform detailed daily record keeping and reporting
·  Effectively handle multiple priorities, organize workload, and meet deadlines
·  Work in a team-based environment and achieve common goal
·  High School diploma or equivalent
·  Dealer Management System(s), Outlook, and MS Office
·  Associate Degree or certificate in Automotive Technology, preferred
·  Retail automotive service experience, preferred
·  Must have and maintain a valid driver’s license and an acceptable and safe driving record
·  Must have two years of driving experience

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