Inside Sales Supervisor

Job description

Description

The Role

The primary focus of the Inside Sales team is responding to customer inquiries about the purchase of new vehicles in a timely and accurate manner. The Inside Sales team will focus on Vehicle Configurations and will be working with existing reservation holders to convert their reservation into a production order. The Inside Sales Supervisor is responsible for these customer service activities in order to deliver top quality customer service and customer satisfaction.

Responsibilities

· Create, train and build inside sales team for Tesla North America

· Design/adapt insides sale team operational procedures in North America, set metrics and manage on-going performance

· Conduct business dealings in a way that creates a superior prospect experience that represents the Tesla brand values.

· Achieve company aims for vehicle order levels

· Work cross functionally between field and showroom sales to ensure coordination and alignment to deliver superior customer experience and achieve high level of conversion

· Work on the continuous improvement of processes and procedures related with the purchase of a Tesla

· Actively coaching team members on sales conversations while providing real time feedback

Desired profile

Requirements

· 1-3 years of phone sales management experience preferred

· Excellent Communication and relationship management skills, both oral and written

· Experience in managing telesales sales team

· Bachelor’s Degree or equivalent experience

· Ability to prioritize effectively and handle shifting priorities

· Detail driven, attention to quality

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