Content Writer

Job description

Description

Tesla is looking for a Content Writer to help support our Knowledge Management system and affected teams.

A strong candidate will be responsible for creating, publishing and maintaining product support content for both internal and external consumption on the Knowledge Base while maintaining brand standards. They will be responsible for publishing content to the Knowledge Base ensuring that top article needs are available and for all locales.

Responsibilities:
Responsibilities may include but are not limited to the following:

·  Working independently or with other business units to write articles for consumption while keeping in brand and tone;
·  Reviewing articles for grammar/technical accuracy and publishing;
·  Learning about our customers and our products and taking the initiative to identify and propose new content;
·  Reviewing knowledge base and search analytics for targeted content creation for gaps in knowledge;
·  Maintaining articles by reviewing metrics to ensure articles are up to date, technically correct and archived when needed;
·  Ensuring online content supports SEO goals, brand standards and legal and compliance requirements;
·  Training and mentoring team members in the work-study program.

Requirements/Skills:

·  Bachelor’s degree in English or Communications preferred;
·  3+ years of professional writing experience;
·  Experience writing for websites, including working knowledge of how online content should be optimized for SEO;
·  Exceptional attention to detail and obsessed with quality;
·  Writing clear, concise and grammatically correct copy;
·  Understanding different language styles that appeal to a “support” target market;
·  Maintaining a clear and consistent brand voice;
·  Ability to work independently and efficiently on multiple projects simultaneously, with strong attention to detail;
·  Experience with Microsoft Office;
·  Experience with Salesforce Knowledge is a plus;
·  The responsibilities of this position may change over time - this role requires flexibility and the ability to adapt to the evolving needs of the organization.

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