Expires soon Tesla

Body Shop Customer Advocate

  • Fremont (Alameda County)
  • Sales

Job description

Description

Tesla is looking for a Body Shop Customer Advocate to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. This position requires collaboration with Tesla and our body shop network to proactively improve the owner experience for a rapidly growing customer base.

The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla owners, various internal departments, and vendors to carefully and effectively address customer concerns.

Qualified persons may have a background in body repair or Customer Support. Candidates will thrive in both an independent and team environment. Most importantly, your core values include a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of ownership is a true pleasure.

Responsibilities:

oProvide highest level of customer support by answering inbound inquiries and placing outbound calls to customers and body shops

oEvaluate the needs of customers and work in a creative, pro-active manner to advocate for the customer with the body shops.

oBuild relationships with our network of Body Repair Providers to help navigate the customer experience.

oCommunicate owners concerns with various departments within the service organization.

oAccurately record issues and data into CRM / Vehicle Support Systems.

Desired profile

Requirements:

oMinimum 2 years of relevant work experience.

oExcellent written and oral communications skills.

oExcellent customer service skills.

oAbility to prioritize effectively and handle shifting priorities.

oFlexible schedule to accommodate our customer’s needs.

oCustomer Management Systems, Outlook, and MS Office Suite.

oAutomotive service experience or background in customer service preferred.

oUnderstanding of basic automotive techniques related to repair and servicing of automobiles.

oAbility to follow oral and written instructions with attention to detail.

oWillingness to learn new and innovative automotive technologies.

oWillingness to assist and teach others on the team.

oEstablish and maintain positive, cooperative, working relationships.

oEffectively handle multiple priorities, organize workload, and meet deadlines.

oWork in a team-based environment and achieve common goals.

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