Body Shop Customer Advocate
Fremont (Alameda County) Sales
Job description
Description
Tesla, Inc. is looking for a Body Shop Customer Advocate to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. This position requires collaboration with Tesla and our body shop network to proactively improve the owner experience for a rapidly growing customer base.
The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla owners, various internal departments, and vendors to carefully and effectively address customer concerns.
Qualified persons may have a background in body repair or Customer Support. Candidates will thrive in both an independent and team environment. Most importantly, your core values include a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of ownership is a true pleasure.
Responsibilities:
o Provide highest level of customer support by answering inbound inquiries and placing outbound calls to customers and body shops
o Evaluate the needs of customers and work in a creative, pro-active manner to advocate for the customer with the body shops.
o Build relationships with our network of Body Repair Providers to help navigate the customer experience.
o Communicate owners concerns with various departments within the service organization.
o Accurately record issues and data into CRM / Vehicle Support Systems.
Requirements:
o Minimum 2 years of relevant work experience.
o Excellent written and oral communications skills.
o Excellent customer service skills.
o Ability to prioritize effectively and handle shifting priorities.
o Flexible schedule to accommodate our customer’s needs.
o Customer Management Systems, Outlook, and MS Office Suite.
o Automotive service experience or background in customer service preferred.
o Understanding of basic automotive techniques related to repair and servicing of automobiles.
o Ability to follow oral and written instructions with attention to detail.
o Willingness to learn new and innovative automotive technologies.
o Willingness to assist and teach others on the team.
o Establish and maintain positive, cooperative, working relationships.
o Effectively handle multiple priorities, organize workload, and meet deadlines.
o Work in a team-based environment and achieve common goals.