About Technip Energies
Operating in 34 countries with approximately 15,000 employees, Technip Energies is one of the largest engineering and technology companies globally, with leadership positions in LNG, hydrogen and ethylene as well as growing market positions in sustainable chemistry and CO2 management.
If you share our clear vision to drive the transition to a low-carbon future, then this could be the job for you. We are currently seeking a Modern Workplace Manager F/M reporting directly to the Services and Operations Director to join our Information Technology team.
About the Job
This is not just a job, but an adventure in a multi-cultural company whith decades of project management experience where we team up to break boundaries thanks to the innovation, creativity, resilience, and team spirit of our people.
Our EUS Manager will contribute to our IDS End User Support to deliver IDS Services to Technip Energies end users, coordinating the services in an international context across all of the Technip Energies offices present in several Countries of America, Europe, Africa, Asia and Oceania. This person holds a key role in IDS Infrastructure and Operations that put this position in direct contact with the IDS Top Management. This high-profile role give the opportunity to evolve in the management positions of Technip Energies IDS Organization.
You will be in charge of Governance of provisioning of EUS services to the Company users all over the world, Measurement and reporting on EUS performances, Management and governance of global Service Desk/Field Services DSS and Vendor contract
You will Manage of internal resources and services providing the onsite support.
You will oversee Management and coordination of activities within IDS transformation initiatives.
As one of the most important focal points between the requirements of the Business and the provisioning of the IT Services you must be constantly aligned with IT Business Ambassadors,
The position is in Paris Area, France.
Being the Focal point for End-User-System escalation coming from other IT functions or from the Business
Being the Contact point with Suppliers to govern of outsourced services
Develop, document and measure key KPI’s for both internal teams and vendors.
Define and report on quality KPIs on a regular basis
Manage domain budget
Manage day to day operations, including escalations, ITSM disciplines, vendor management and total cost of ownership.
Understand and initiate high-level troubleshooting processes for End User Computing technologies including: PC Hardware, Standard Office Applications. All while keeping technical resources focused on incident prevention and restoration.
Communicate job expectations, plan, monitor, and give credit where it is due and take corrective action when necessary. initiating, coordinating, and enforcing systems, policies, and procedures
Maintaining the Modern Workplace effectiveness and efficiency; define, deliver, and support strategic plans to improve the Services
Guarantee the provision of quality and professional support to office and field-based users.
Manage high visibility Modern Workplace projects
Provide foundational support and training for the consistent and best practice usage of ITIL disciplines in support of our End User Computing capabilities.
Maintain vendor operational agreements and maintenance budgets for end user technologies, ensure timely recognition of payments and the requirement for renewals– works with procurement to complete renewals.
Ensure Statements of Work (SOW’s) and SLA’s are built to meet expectations of owned capabilities and then continually measured for compliance.
Ability to lead IT projects and manage associated tasks, timelines, dependencies and budget within IT and across functions
Forging cross-functional partnerships to get to the work done.
Develop, review, and continuously improve IT project planning and execution processes.
Find new opportunities for collaboration internally and externally. Lead the design and delivery of T.EN data platform aligned with the identified business needs.
Expert on: O365 tools / Windows 10
Service, Asset and Configuration Management tools, preferably experienced with Service Now and Symphony
Fluent spoken and written English
Critical thinking and problem-solving abilities.
Attention to detail; ability to propose solutions.
Experience in Muticultural Environments
Ability to document and communicate complex concepts in a user-friendly and audience-appropriate mode, to all levels of the organization from line-level to management and executive teams.
Ability to write Knowledge Based articles and task cards with processes to solve the issues.
Excellent skills leading and facilitating meetings via video/audio conferencing or other means of electronic communication.
Proven interpersonal skills are required including excellent customer relationship skills.
10+ Years professional IT experience.
7+ years of experience working in large-scale IT organizations.
5+ years’ experience leading a large Service desk team.
Experience working multinational, multi-cultural teams.
International Team management experience is a plus
Bachelor’s degree in Computer Science, Engineering, or related field.
ITIL Foundation certification or equivalent experience (required).
Starting Date: ASAP
Once receiving your application, a recruiter performs an initial check between your skills and qualifications with our stated requirements prior to a detailed and focused review carried with the hiring manager. We expect to take up to a few weeks to perform that review. If you hear from us, it is because we want to organize interviews and meet you physically or virtually upon locations. To have an overview of the recruitment process, visit our dedicated webpage here .
We invite you to get to know more about our company by visiting www.technipenergies.com and follow us on LinkedIn , Instagram for company updates.