Field Service Technician
Cincinnati (Brown) IT development
Job description
Locations:Cincinnati, Ohio
Job Family:Customer Services
New Search
Apply
English (US)
Job Description
Division: Siemens Healthineers
Business Unit: Services
Requisition Number: 234813
Primary Location: United States-Ohio-Cincinnati
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: Technical Diploma
Travel Required: 5%
Division Description:
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
With 45,000 employees Siemens Healthineers is one of the world's largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers' needs. So that more people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit:http://www.usa.siemens.com/healthcare
Job Description:
TheFieldServiceTechnicianisafield-based,customer-facingrolethatprimarilyinstalls,services,maintainsandmodifiesSiemensimagingequipmentatcustomersites.OurFSTsrepresentthe"FaceofSiemens"tothecustomer.
TheFieldServiceTechnicianreportstotheRegionalServiceManageratSiemensMedicalSolutions.Responsibilities
OurFieldServiceTechnicianwillperformservice,preventativemaintenance,modificationsandinstallationson SiemensImagingequipmentatcustomersiteswithminimalsupervision.Primary ModalityXP and another secondary Imaging Modality to be determined.
Establishandmaintainproperbusinessrelationshipswithcustomersandpeers,aswellasperformingnecessaryadministrativedutiesaccurately.
RequiredKnowledge/Skills,Education,andExperience
Minimumhighschooldiploma;experienceintesting,repairingandmaintainingcapitalmedicalequipment;strongelectronicsandcomputerbackgroundneeded;3+yearsoffieldserviceexperienceisneeded,aswellasstrongcustomerserviceandcommunicationskills;mustbeproficientintheuseoftoolsandservicetestequipment;validdriver'slicenseandgooddrivingrecordrequired;mustbeabletoworkbothindividuallyandinanestablishedteamsetting;mustbewillingtoworkdifferentshiftsasbusinessneedsdictate;abilitytotravelandprovideserviceinassignedgeography;willingnesstoparticipateinanon-callrotationaftertrainingandcertification.
PreferredKnowledge/Skills,Education,andExperienceTechnicalassociate'sdegreeorequivalentexperiencepreferred;previousexperiencewithXPequipmentstronglypreferred.
GeneralRequirements:JobFamilyResponsibilities:
Leadsthemostcomplexequipmentinstallation,trialruns,investigativetests,repairsandoverhauls.Leadsthemostcomplexproductandservicetrainingtocustomers.Guidesthemostcomplexmaintenanceontools,testequipment,etc.,andcompletesdocumentsofallinstallations,inspections,maintenanceandrepairwork,andfailures.Leadsthemostcomplexserviceorsystems callsandinterfaceswithcustomerpersonneltoprovidequalityserviceandfeedbackonproblemevaluationandresolution.Guidesassessmentofthemostcomplexinstallationandserviceofproduct/equipmentperformancebasedonfieldsupportdataanddesignsmodificationsorimprovements.Mayleadthenegotiationandadministrationofserviceorsystemscontracts.
KeyResponsibilities:
Performsthemostcomplexandtechnicallydemandingworkwithintechnicalorparaprofessionalarea.Preemptspotentialproblemsandprovideseffectivesolutionsinreactiontoapplicationofconcepts,techniques,knowledge,orprocesses.Independentlyseekssolutionscomplexandunusualproblemsbeforecontactingothers.
Education:
Associate'sdegreeor1-2yearsofvocationaltechnicaltrainingpreferred.HSdiplomaorequivalentrequired.Specializedskilltraining /certificationmayberequired.
KnowledgeandExperience:
Successfullydemonstratesleading-edgeorextensiveknowledgeinatechnicalorspecialtyarea.Generally,5+yearsofsuccessfulexperienceinareaofresponsibilityandsuccessfuldemonstrationofKeyResponsibilitiesandKnowledgeaspresentedabove.
DirectionofOthers:
Mayprovideexpertadvice,training,andtechnicalassistancetosupportstaffandtrainlowerlevelemployees.
KeyWorkingRelationships:
Representstheorganizationasaprimeinternalcontactandpossiblyakeyexternalcontact.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more,Click here .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here .
Can't find what you are looking for?
Let's stay connected
Can't find what you are looking for?
Siemens Careers
US Only:Review Accommodations for Disability
Contact Us
© Siemens AG, 1996 – 2019
Terms Privacy Policy Cookie Policy
Cookies are used on this site to assist in continually improving the candidate experience and all the interaction data we store of our visitors is anonymous. Learn more about your rights on ourPrivacy Policy page.
Okay x