Field Service Representative - Reading, PA

Job description

Job Title: Field Service Representative - Reading, PA

Location of Position: Reading, PA 19601 USA

Posting Number: req5685

Description :

We are currently seeking a high-energy, self-motivated Field Service technician with a
proven track record, to support Chemical Monitoring Solutions (CMS) Water
Technologies & Solutions sales force and customers. Supporting process
control equipment product line, including standard pumps, controllers,
proprietary control and monitoring systems such as the Pacesetter, TrueSense,
and other associated process control equipment in both heavy and light
industry.

The Field Service Technician will provide necessary support building out the Platform Center of
Excellence (COE), reporting to the North American Field Services Leader, led by
a regional Lead. He/she will support all chemical equipment
engineering activities including commissioning, programming, calibration,
project execution, onsite training, troubleshooting and repairs for equipment
used to dose and control chemicals to process application streams.

The successful candidate will be responsible for:

Commissioning, configuring, validating, training for equipment/instrumentation,
electrical and mechanical, leading installation fulfillment, control logic
programming, and general hardware and software support.
Capable of self-directed electrical and mechanical
installation of components required for final tie-ins to applications in
the field.
Troubleshooting hardware and software problems for
customers and/or the W&PT field sales force via telephone or on-site
at customer locations.
Keeping up to date with all Technical Operational
skills pertaining to this position, including all applicable safety
procedures while meeting end customer requirement and expectations.
Understanding responsibilities during installations,
calibration, validation, verification, and preventative maintenance and
repair services for all relevant chemical feed equipment, safely.
Repairing and/or calibrating instruments in accordance
with diagnosis and instructions from the Technical Support group if
needed, following designated O&M manuals as appropriate.
Demonstrating proficiency performing all test and
calibration routines required, as well as procedures for on-site services
and Database management.
Coordinating with CMS Field Service Representatives and
CMS Account Management team to resolve service calls issues in a timely
manner.
Clear, concise, and professional communication with
customer and in-house personnel, verbally and in writing.
Ensuring
expenditure protocol is followed and expense reports are submitted in a
timely manner.
Completing database updates and installation paperwork
in a timely manner.

Qualifications and Requirements:

Instrumentation and Electrical background, 120VAC and
low voltage, analog and digital communication, installation and
troubleshooting.
Mechanical aptitude for installations, mounting
equipment, plumbing, conduit, tubing in PVC, SS, some copper.
Fundamental computer programming basics, Boolean and
comparative logic.
Strong technical, mathematical and customer service
skills. Cognitive and clear communication skills to efficiently support
the service process internally and to end customer.
Responsible for complying with all safety, health,
environmental policies and procedures relevant to the position
Ability to work in multiple environments,
indoor/outdoor in variety of industries, including Class 1 div 2 hazard
classifications.
Technical degree/diploma in Electrical, Electronic
Technology, Mechanical Engineering or other technical discipline.
Minimum of 2-5 years of plant maintenance-operator
experience, OR at least 2 years of relevant training (college, military,
technical/vocational school).
General knowledge of electrical equipment, chemistry
and safety. Vision, manual dexterity and coordination sufficient to
service instruments and handle electrical equipment. Ability to learn
applicable company procedures within a reasonable time from start of
employment.
Willing to travel 50% or more.
Ability to manage multiple priorities.
Self-motivated, ability to drive projects to completion
with minimal oversight, while demonstrating significant problem-solving
ability with an unfailing dedication to deadlines and commitments.
Proven ability to speak effectively before groups and
customers, clients, and other employees within the organization.
Strong verbal and written communication skills
Computer proficiency is required with minimum word
processing and spreadsheets, and basic data base knowledge.

Desirable Qualifications:

Familiarity of digital communications including MODBUS,
OPC, ProfiNet, networking, cellular communications.
Ability to communicate effectively and contribute to
team projects in a sales environment via strong technical support.
Understanding of Water Treatment processes, controls
and programming, and chemical applications.
Ability to make good business decisions based on risk
reward analysis and SUEZ's business objectives.
Ability to manage multiple priorities and coordinate
workload effectively.

Compensation: Period 0.00 - 0.00 USD

Is relocation for this position offered:

Number of Job Openings: 1

Company Grade/Band: Other Salaried

Join the Resource Revolution! SUEZ Water Technologies & Solutions looks for innovation everywhere. For more than 100 years, SUEZ has been at the forefront of innovation, from the SUEZ Canal to addressing water scarcity. Finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the Resource Revolution!

SUEZ's Water Technologies and Solutions (SWTS) offers a great work environment, professional development, challenging careers, and competitive compensation. SWTS is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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