Field Quality Support EMEA Central Europe & UK (f/m/d)
Munich, GERMANY Sales
Job description
General information
Reference
2023-28650
Job level
40 - Experienced
Position description
Posting title
Field Quality Support EMEA Central Europe & UK (f/m/d)
Regular/Temporary
Regular
Job description
STMicroelectronics, one of the world’s largest semiconductor companies, has an opportunity for a Field Quality Support Engineer located in Munich, Germany. The Quality Engineer will be the direct quality interface between ST and one of ST Global Key Account Customer to support any customer quality questions and concerns, to build up strong relationship and gain customer trust.
· Be the direct quality interface between ST and ST key customers in Central Europe and UK
· Build good and trustful relationship with customers by visiting regularly production locations in EMEA region
· Supports review of customer requirements and requests
· Understand customer needs and ensure that customer expectations are met by the ST support received
· Identify any quality concern and escalate the problem as needed.
· Recognize any risk that can lead to a critical situation with the customer and promptly address to the right ST teams involved and support to solve
· Monitor the quality performance of ST at customer locations based on standard quality indicators (PPM, Cycle time, 8D quality)
· Works in conjunction with other ST department (Sales, Customer Service and Technical Marketing) and ensure flawless communication /collaboration with the Product Quality Group / Logistics / Central functions /manufacturing sites to meet customer expectations and targets
· Share the Customer’s evaluation of ST with the appropriate organizations (i.e.: Scorecards) and request to put in place improvements where necessary
· Ensure satisfactory support during customer Audits in ST production sites worldwide
Profile
· Bachelor and >3 years' experience
· Excellent communication and organizational skills and high attention to detail and accuracy
· Knowledge of semiconductor manufacturing process
· Ability to work in multicultural team
· Excellent knowledge of MS programs (excel, Power-BI, Power Point), PowerBI and data management
· Knowledge of quality core tools
· Fluent in English and basic German
· Availability to travel worldwide
· Driving license (B) mandatory
· Knowledge of VDA6.3, quality management system, IATF is a plus
· Knowledge of REACH, RoHS, IMDS and any other EHS or environmental compliance is a plus
Position location
Job location
Europe, Germany, Munich
Candidate criteria
Education level required
4 - Bachelor degree
Experience level required
2-5 years
Languages
· German (1- Basic)
· English (2- Business fluent)
Requester
Desired start date
01/02/2023