Offers “STMicroelectronics”

Expires soon STMicroelectronics

Customer Product Quality Support M/F

  • CDD
  • Rousset (Hautes-Alpes)
  • IT development

Job description

General information



Job level

40 - Experienced

Position description

Posting title

Customer Product Quality Support M/F



Job description

About SMD:

The Secure Microcontroller Division develop products and solutions to protect your privacy and your assets by ensuring their confidentiality, their integrity and their availability to authorized users. We deliver hardware-certified and software-certified solutions, offer seamless integration of security features, and are experts in cryptography and device architecture.

The position is an exciting opportunity to be part of a flexible and dynamic team in the growing markets of secure microcontrollers used in state-of-the-art secure applications including IoT, Mobile, Banking, Identity, Brand Protection and Automotive.


Our Collaboration:  

To sustain business growth with key customers.

Being fully integrated in the Product Quality team in Secure Microcontroller Division, to ensure that the quality and reliability of delivered products satisfy the customer requirements.

Management of External Customer Claims from receiving failing parts to final report release including the Failure analysis of products.


Main accountabilities:

Support the whole team on

Customer problem understanding
Failure analysis flow
Problem resolution
Customer communication (through Conf call, presentation, 8D reports...
Work in cooperation with all ST organizations (Division marketing, operation, design, planning, manufacturing, back end, logistic, subcontractors, …) to avoid problem reoccurrence and ensures continuous quality improvement.


• Customer focused,
• Adaptability, Flexibility,
• Team Work/Cooperation,
• Tenacity/Perseverance,
• Cross-Cultural Communication,
• Fluent English mandatory,
• Sense of urgency & Initiative,
• Problem Solving,
• Be able to Interfaces with customers, always more and more demanding high quality level,
• Knowledge of semiconductor, microelectronics and Microcontroller are needed.

Position location

Job location

Europe, France, Rousset

Candidate criteria

Education level required

5 - Master degree

Experience level required

2-5 years


English (2- Business fluent)


Desired start date


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