Senior Customer Success Manager - Sustainability
CDD Paris 01 Louvre (Paris)
Job description
About
Beavr's mission is to accelerate companies' transition to more sustainable models.
Beavr develops a platform that enables companies to simplify & automate operations related to CSR, from collecting ESG data (environmental, social, governance) to producing compliant reports and obtaining certifications. We support suppliers of large groups in their CSR compliance.
At a time when demands for non-financial performance are skyrocketing, Beavr streamlines the work of CSR departments by offering them a unique platform to manage all their CSR operations. This allows them to spend less time on low-value tasks (data collection, reporting, formalization) and equips them with expert solutions to better understand and manage their impact.
Job Description
As a Customer Success Manager at Beavr you will own a portfolio of clients across a range of different industries. You'll have the pivotal role in ensuring Customer Satisfaction - empowering customers to become self-sufficient while focusing on their long-term success, value realisation, retention and growth.
We're currently a growing team of 4 CSMs with 2 Sustainability Experts, and 1 Customer Success Operations Manager.
Your Responsibilities:
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CSR expert role: Coach customers on building their Sustainability Management System. Act as a trusted advisor - providing advice, guidance and expertise (we'll help you get there, as Sustainability expertise isn't a pre-requisite of the role).
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Portfolio Management: Focus on client long-term success, value realisation, retention and growth with regular touch points across your portfolio. You own the client relationship from onboarding to client renewal.
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Internal voice of the Customer: Support building 1-to-many resources (FAQs, webinars, guides). Collect and summarise client feedback to influence building our product roadmap (new feature releases, enhancing existing products). Share success stories internally. Participate in Customer Events.
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Mentoring team members, involvement in Strategic topics, we're an early stage startup where you can really make your mark.
Preferred Experience
This role is made for you if
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You have > 3 years experience in a Customer Success or Account Management Role.
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Strong interest for sustainable development and impact topics. You are driven by the aspect of speaking about Sustainability on a day to day basis with your clients.
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You have a strong bias for action: we’re looking for someone who is not afraid to be hands on and try out new things.
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Be client-centric. You like our clients and they like you : you're able to handle multiple customers/accounts simultaneously.
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You’re comfortable in ambiguous and changing environment (priorities can change fast in a startup)
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You want your work to matter
Must have:
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You have > 3 years experience in a Customer Success or Account Management Role
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French and English fluency
Plus:
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Previous experience in Sustainability
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Previous experience working in an early stage start-up
What you can expect from Beavr
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A culture of excellence that brings the best of you
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Perks (Alan, Swile cards, regular team offsites..)
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Remote-friendly culture : you do you
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Competitive salary
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BSPCE
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Growth within Beavr as one of our key hires
Recruitment Process
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Intro/Presentations with Rachel, the Head of Customer Success
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Intro/Presentations with Customer Success Manager on the team
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Case study (~45mn) call with Customer Success panel
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In-person meet the team at our offices in Central Paris
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Job offer
Additional Information
· Contract Type: Full-Time
· Location: Paris
· Experience: > 3 years
· Possible partial remote