Senior Customer Success Manager - Sustainability

Job description

About

Beavr's mission is to accelerate companies' transition to more sustainable models.

Beavr develops a platform that enables companies to simplify & automate operations related to CSR, from collecting ESG data (environmental, social, governance) to producing compliant reports and obtaining certifications. We support suppliers of large groups in their CSR compliance.

At a time when demands for non-financial performance are skyrocketing, Beavr streamlines the work of CSR departments by offering them a unique platform to manage all their CSR operations. This allows them to spend less time on low-value tasks (data collection, reporting, formalization) and equips them with expert solutions to better understand and manage their impact.

Job Description

As a Customer Success Manager at Beavr you will own a portfolio of clients across a range of different industries. You'll have the pivotal role in ensuring Customer Satisfaction - empowering customers to become self-sufficient while focusing on their long-term success, value realisation, retention and growth.

We're currently a growing team of 4 CSMs with 2 Sustainability Experts, and 1 Customer Success Operations Manager.

Your Responsibilities:

· 
CSR expert role: Coach customers on building their Sustainability Management System. Act as a trusted advisor - providing advice, guidance and expertise (we'll help you get there, as Sustainability expertise isn't a pre-requisite of the role).

· 
Portfolio Management: Focus on client long-term success, value realisation, retention and growth with regular touch points across your portfolio. You own the client relationship from onboarding to client renewal.

· 
Internal voice of the Customer: Support building 1-to-many resources (FAQs, webinars, guides). Collect and summarise client feedback to influence building our product roadmap (new feature releases, enhancing existing products). Share success stories internally. Participate in Customer Events.

· 
Mentoring team members, involvement in Strategic topics, we're an early stage startup where you can really make your mark.

Preferred Experience

This role is made for you if

· 
You have > 3 years experience in a Customer Success or Account Management Role.

· 
Strong interest for sustainable development and impact topics. You are driven by the aspect of speaking about Sustainability on a day to day basis with your clients.

· 
You have a strong bias for action: we’re looking for someone who is not afraid to be hands on and try out new things.

· 
Be client-centric. You like our clients and they like you : you're able to handle multiple customers/accounts simultaneously.

· 
You’re comfortable in ambiguous and changing environment (priorities can change fast in a startup)

· 
You want your work to matter

Must have:

· 
You have > 3 years experience in a Customer Success or Account Management Role

· 
French and English fluency

Plus:

· 
Previous experience in Sustainability

· 
Previous experience working in an early stage start-up

What you can expect from Beavr

· 
A culture of excellence that brings the best of you

· 
Perks (Alan, Swile cards, regular team offsites..)

· 
Remote-friendly culture : you do you

· 
Competitive salary

· 
BSPCE

· 
Growth within Beavr as one of our key hires

Recruitment Process

· 
Intro/Presentations with Rachel, the Head of Customer Success

· 
Intro/Presentations with Customer Success Manager on the team

· 
Case study (~45mn) call with Customer Success panel

· 
In-person meet the team at our offices in Central Paris

· 
Job offer

Additional Information

·  Contract Type: Full-Time
·  Location: Paris
·  Experience: > 3 years
·  Possible partial remote