Expires soon Sodexo UK

Reservation and Reception Agent

  • Embankment (Greater London)
  • Administration

Job description

Role Responsibility

·  Process cruise reservations received by phone into the Optimo booking system in line with the KPI framework when required and instructed by the team supervisor or manager
·  Provide customers with accurate product information
·  Upsell cruise enhancements
·  Process payments in line with company procedures
·  Undertake front line Reception duties where required
·  Complete passenger check in and guest boarding at lunch, afternoon tea and evening cruises times
·  Ensure daily voucher recon is completed in a timely manner
·  Operate cloakroom facilities
·  Process incoming and outgoing unit mail
·  Complete daily Optimo checks Provisionals
·  Ensure all bookings are completed using the Mystery Shop framework and 100% monthly result is achieved

 

About the Company

At Bateaux Cruises we make memories and give people unforgettable experiences. We are the place to come if they have a birthday or anniversary to celebrate, clients to entertain or just want to treat themselves or someone special to delicious food and see the spectacular sights of London from the river. 

Bateaux London's cruise schedule includes Lunch ,  Sunday Lunch Jazz ,  Afternoon Tea  and  Dinner , and offers guests the opportunity to Hire a Boat  or a Private Room on board one of our contemporary vessels.  

Combining quality dining, superb entertainment and spectacular views from the river, our unique dining cruises capture the excitement of this great city from a unique perspective. 

With daily cruise departures from and returning to Embankment Pier, guests are offered a dedicated reception area, easy access to boats and cloakroom facilities, making your experience with Bateaux London a smooth-running one.

Desired profile

The Ideal Candidate

Essential

·  Excellent written and spoken English
·  Basic numeracy
·  Computer literate
·  Effective telephone manner
·  High standard of personal presentation

 

Desirable

 Previous work experience within service led industry

Package Description

To assist in the effective operation of the Reservations and Reception functions through the provision of processing bookings received for Bateaux London and Windsor and provide administrative support for all departmental activities

Make every future a success.
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