Technician Support IT- Level 1-(H/F)

Job description

Environment

To be a part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company's activity.

Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together in order to contribute to the growth of our center of excellence.

Mission

The goal of this position is to help SG EBS end-users to properly work within SG environments from IT perspective.

Your Role in a Nutshell:
·  Technical SPOC for SG EBS employees;
·  Create, delete, modify or reactivate accounts and or accesses for business and operational applications;
·  Remote Desktop Technical Support or On Site Support as per company's business need;
·  Hardware, software and network support;
·  Propose and implement the best and quickest solution for a IT request and/or incident;
·  Coordinate all actions with the user and with each impacted local support team;
·  Participate to Knowledge Management Process;
·  Improve IT processes as per business needs.

Desired profile

Profile

A little about You:
·  You have expertise in using Microsoft Windows 7 and Microsoft AD;
·  You have experience with Microsoft Office package (Excel, Outlook), VPN, SSO Security, VMWARE, CITRIX, SharePoint, Share drive;
·  You are client oriented;
·  You have good relationship and communication skills.
We also value:
·  Good working knowledge of English, French is a plus;
·  Knowledge of TOIP Telephony/ Virtual Machines/ Printing solutions/Windows environment/Internet Protocol.