Service Desk Analyst

Job description

Responsibilities

As part of the Service Desk team in Asia, you will be providing support to the internal users with basic incident resolution and handling users' requests. You will work closely with various business stakeholders, align with global direction and roadmap.

As a Service Desk Analyst, the successful candidate will require an aptitude for working with applications or systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support to Asia staff when required."

Profile required

Requirement (Qualification/ Years of Experience/ Skill / Knowledge)

·  Fluent in English is a must
·  Excellent in communication skills and telephone manner
·  Effective listening and attentiveness skills
·  Excellent organizational skills
·  Willingness to improve and to learn
·  Customer service orientation and/or prior customer service training is required
·  A team player
·  Banking experience will be advantageous but not mandatory

Behavioral Skills

· 
Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority

· 
Client - Understanding and Respect: I listen to clients and colleagues in order to understand and anticipate their needs

· 
Innovation - Technology: I adopt new technologies in the solutions and projects I work on

· 
Commitment - Sustainability: I strive to develop my skills and knowledge

· 
Innovation - Simplification: I make things & ideas simple

· 
Responsibility - Risk awareness: I am constantly on the lookout for risks

Business insight

Company Description
Societe Generale is one of the leading European financial services groups. Founded in 1864, we have been playing a vital role in the economy for over 150 years. With more than 148,000 employees based in 76 countries worldwide, we accompany 32 million clients throughout the world on a daily basis. Based on a diversified universal banking model, the Group combines financial strength with a strategy of sustainable growth.

ASIA-PACIFIC (ASIA), as one of the Business Units of Societe Generale, operates in 12 locations across the Asia Pacific region, employing over 2,500 employees with the regional headquarter located in Hong Kong. Our activities here are centred on Societe Generale's Global Banking & Investor Solutions pole (GBIS), a major growth engine for the Group and a key pillar of Societe Generale's universal banking model. Our expertise in Asia Pacific ranges from Corporate & Investment Banking (Advisory, Financing and Global Markets) to Asset Management, Global Transaction Banking and specialised financial services like Equipment & Vendor Finance and Vehicle Leasing & Fleet Management. In addition, SG's Global Solution Centre (SGGSC) in Bangalore and Chennai offers customised business solutions to the Societe Generale Group globally including ASIA.

Welcome to the IT Infrastructure department, Global Technology Services (GTS)
IT infrastructure is one of the major stakes for the bank and is at the heart of Societe Generale group's strategy.

Today, the Digital Transformation raises important challenges around IT Architecture, Infrastructure and Security. Many of these challenges are opportunities to imagine new experiences for our clients and new way to deliver IT services.

Within the Resources and Innovation division, GTS department plays a key role in the Digital Transformation. With more than 3500 GTS staff located across the world, GTS develops innovative projects while delivering operational excellence for infrastructure services to 148,000 employees and 32 million external clients. At GTS Asia, we are one of the pioneers in agile practice.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 20000O2D
Entity: Societe Generale Hong Kong Branch
Starting date: 2021/01/27
Publication date: 2020/10/29