Damage Agent/ Administrator - Slough - Sixt - Langley - Wizbii

Damage Agent/ Administrator - Slough

  • By Sixt
  • Langley (United Kingdom)
  • Reception / Administration

Job description

Sixt Rent a Car is an international leader in car rental, leasing, and innovative mobility solutions like Drive Now or mydriver. With revenues in excess of $2 billion and a fleet of 220,000 cars, we have moved into over 100 different countries worldwide. Sixt is the largest fleet purchaser of BMW’s internationally, however does not consider itself a luxury car rental company but a company with superior service and better cars for everyone at an exceptional value.
At Sixt, customers are guests. It’s not a rental transaction but an experience as that of a five star hotel. Sixt hires service oriented individuals, free to travel, and open to cultural experiences interacting with customers and colleagues from many diverse backgrounds. Sixt is more than just cars, we have a passion for style, technology, innovation, creativity and entrepreneurial spirit.

Why Choose Sixt?

Competitive basic salary 40 hour week (all applicants must be available to work between 8.30am – 17.30 pm Monday to Friday

Key Tasks and Responsibilities

Review of new claims logged for the UK as per UK damage process

Handling New cooperate damage claims as per the UK damage process

Actioning first notification emails from customers regarding damage

To acknowledge and respond to all internal and external UK customers enquires and disputes

To fairly and impartially make reasonable sound decisions to resolve each case in the best interest of the company

Taking payments from customers for damage claims

Answering customer complaints via telephone and email

Carrying out other ad-hoc duties as and when required within the team and department

Seeked profile

Your Qualities

Excellent oral communication skills, with strong experience of dealing with customers on the telephone in a professional, calm manner on a daily basis.

Excellent written communication skills and experience of writing e-mails or letters in a professional manner

Works under own initiative, with attention to detail and accuracy

Possess an empathetic manner towards customers at all times

Excellent teamwork skills, with experience of working within a team

Able to organise and prioritise your own workload to achieve targets/deadlines

You are computer literate with a good working knowledge of e-mail, Word and Excel
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About Sixt

Sixt est le loueur de voitures 5* sur le marché, présent dans plus de 100 pays, et géré par la même famille depuis 3 générations. Ce qui nous différencie ? Notre flotte premium et « dernier cri », notre passion pour la satisfaction client et la volonté de toujours proposer des solutions innovantes à nos clients !

531 vacancies open at Sixt

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