Offers “Sixt”

40 days agoSixt

Customer Service Agent Italian mother tongue - Basel

  • Pratteln (Bezirk Liestal)
  • Sales

Job description

As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The company’s success and dynamic growth is based on their employees’ commitment. We champion an energized work culture, development opportunities and growth potential!

Key Tasks and Responsibilities

·  You are the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices.
·  In doing so, your main task is to assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem.
·  You always have a sympathetic ear, and you advise our customers over the phone and via email.
·  We are big on team spirit, and that's why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty.

Your Qualities

·  You are native speaker Italian and fluent in French and English (written & spoken) and have an understandable and clear way to speak and express yourself
·  You enjoy customer contact and know how to deal with challenging customers in a professional and friendly manner
·  Ideally, you would already have some initial experience in customer service, working in a call center, sales, restaurants, or generally dealing with customers
·  You are an organizational and communicative talent, able to cope with a heavy workload, and highly dependable
·  You like to work in international teams and appreciate the exchange with colleagues
·  You are practiced in using MS-Office programs – especially Outlook, Word, and Excel
·  You’re not afraid to work on weekends and in shifts

Why Choose Sixt?

As a global mobility service provider, SIXT is well-known for over a century of innovative products and customer-orientated services. The company’s success and dynamic growth is based on their employees’ commitment. We champion an energized work culture, development opportunities and growth potential!

More about the department

Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.

More about the company

We are one of the world’s leading mobility service providers with sales of close to EUR 1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE unites our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi and chauffeur services), SIXT+ (car subscription) and gives our customers access to a fleet of 205,400 vehicles, the services of 1,500 partners and 1.5 million drivers worldwide. Together with our franchise partners, we operate in more than 110 countries with around 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service come first. We rely on real entrepreneurship and long-term stability and align our company strategy with foresight. You want to revolutionize the world of mobility and take off with us? Apply now!

Make every future a success.
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