Technical Support Engineer

Job description

We are currently looking for a Technical Support Engineer to join our Aberdeen office supporting our Power Service business in Siemens. You will be responsible for providing Engineering & Technical Support expertise for Gas Turbine Core, Package, Mechanical and Controls related issues to both internal and external customers. The Lead Technical Support Engineer will be responsible for supporting multiple product lines across different Product Competency Centres (PCC). An excellent communicator able to analyse complex problems and provide professional guidance in the resolution of issues. Required to travel to provide on-site technical support to internal and external customers and Field Engineers.

What are my responsibities

· Support of direct technical queries (phone or email + out-of-hours rota):
· Procedural advice
· Parts identification
· Prepare failure reports
· Analyse data on failures to identify reoccurring events / patterns and make recommendations.
· Resolve customer issues:
· Raise and track issues on Service Cloud to assist resolution and manage support from relevant PCC where solutions cannot be found locally.
· Liaise with colleagues at other sites to find technical solutions.
· Raise / track Engineering Change Requests (ECR’s) where required.
· Liaison with customer:
· Prepare for and attend monthly customer Technical Queries Meeting.
· Assist at Contract Meetings if requested (including providing presentation material).
· Condition Monitoring:
· Review customer vibration data – look for trends and make recommendations
· Review ICSS data – look for trends and make recommendations
· Review monitoring reports with engineers – look for trends and make recommendations
· Offshore campaigns:
· Assist Project Manager in creation of workpacks for planned and unscheduled maintenance – create/provide a method statement or ensure accuracy of previous method statement, and confirm that all recommended tools and spare parts have been identified.
· Liaise with platform to ensure that documentation for work permits is available in advance.
· Liaise with Field Service Engineers whilst work is in progress to answer any queries.
· Review Field Service Reports from completed campaigns to ensure review and continuous improvement for future campaigns or identification of issues to resolve.
· Review of Work Instructions:
· Provide information to enable preventative maintenance change requests to be raised on standard work instructions based on output from After Action Reviews, or from new Bulletins issued.
· Carry out an annual review of Work Instructions and issue a report detailing any recommended changes with customer for review and inclusion into their systems.
· Availability & Reliability Reporting:
· Review Daily Logs from platform to identify any issues.
· Maintain reliability and availability data with up-to-date with running hours and incident data.
· Offshore working:
· Available to travel offshore to assist platform troubleshooting
· Periodic trips offshore to collect data / review procedures / collate information for upcoming workscopes / etc…
· As required to assist with campaigns.

What do I need to qualify for this role?

· The role requires significant experience of working within a service environment on RB211 and LM2500 Gas Turbine packages.
· A knowledge and understanding of RCA, Vibration analysis, Gas Turbine performance and operation, Interpretation of schematics and Customers P&ID's for process is required. To understand both the sequence and scheduling of all the required steps for the safe operation of all types of equipment, and the ability to trouble shoot control panels which guide and check the units is an integral skill of this position.
· Degree qualified or equivalent in relevant Engineering discipline
· High level of PC Literacy
· Mechanically competent in the range of equipment discussed above
· Competent in use of a range of PLC control systems and HMIs
· Certified to work offshore UK preferred