Technical Support Engineer

Job description

Siemens Industrial Turbomachinery has an exciting opportunity for a Technical Support Engineer to join an established team of specialised engineers supporting a wide range of sites within the UK and Worldwide.

Upon joining the team, you will be responsible for providing Engineering & Technical Support to the field service team of Siemens but also to our external customers.

What are my responsibilities?

· Provide 1st line support to Field Service during un-scheduled shutdowns, including the provision of technical workscopes.
· Troubleshoot on Core, Package and Mechanical related issues.
· Provide 'round the clock' 24hr support functionality via out of hours support hotline when required.
· Implement approved design changes and mechanical modifications that may be required to bring the product up to specification
· Carry out on site Field Service activities worldwide as and when required
· Maintain knowledge database with technical solutions and equipment details in appropriate systems.
· Interact with Service Engineering dept to optimize installation, site repair, commissioning and maintenance procedures
· Interact with Remote Diagnostics Centre. Some responsibility to develop, test and deploy new diagnostic tools and techniques, helping maintain Siemens at the pinnacle of innovation.
· Support specialist training for Field Service team members
· Ensure compliance with company / customer HSE policy during all activities

What do I need to qualify for this role?

· Demonstrable experience gained working on engine systems or equivalent field experience
· Ability to use knowledge to diagnose related problems, and result in corrective actions.
· Ability to describe system functions clearly and to provide detailed support to customers and field staff through the Service Help Desk.
· Effective communicator and ability to think and work clearly under pressure.
· Degree qualified (Mechanical, Electrical, Electronics at 2:2 minimum) or equivalent.
· Demonstrable role model behavior that promotes zero harm

Siemens provides innovative solutions to help tackle the UK’s major challenges. Siemens has a significant presence throughout the UK, with 13 manufacturing sites and more than 25 major offices. Today the company employs over 13,760 people in the UK, including about 5,000 in the manufacturing sector. Last year’s revenues were £3.36 billion. Electrification, automation and digitalization are the long-term growth fields of Siemens. In order to take full advantage of the market potential in these fields, our businesses are bundled into nine divisions and healthcare as a separately managed business.

Siemens offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

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How do I apply?

We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.

What else do I need to know?

Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work.