Service Product Manager

Job description

We are looking for a Service Product Manager to join our team at Innomotics – A Siemens Business.

Your change engine.
Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.
Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

The role.
Service is not just a function, but an integral and significant part of Innomotics – A Siemens Business. Our drive systems are diligently working at the heart of many industries. Product Cluster Management team offers and supports lifecycle service portfolio’s ranging from long term maintenance agreements, digital remote services, upgrade to modern technology that comes with new features and functionalities, factory & field repair and technical support. Outstanding service lies in our dedication to support our customers and partners throughout the lifecycle of Innomotics products.

We are seeking a multifaceted and results-driven Services Product Manager to join Customer Service Product Cluster Management team. The ideal candidate will be responsible for crafting the product management strategy for proactive services ultimately enabling our customers to improve availability and reliability of Innomotics drive systems. This role requires a strategic problem solver with a strong discernment to drive growth across our installed base with proactive service portfolio.

This position reports to the Production Portfolio Management Manager, and can be based in Alpharetta, GA, Cincinnati, OH or Pittsburgh, PA.

Key responsibilities include:
Product Strategy: Develop and implement a comprehensive product strategy for proactive services, aligning with the company's overall business goals and market trends. Drive the development and implementation of service offerings to improve drive systems availability and reliability over its lifecycle.

Market Analysis: Conduct thorough market research to identify customer needs, market trends, competitive landscape and opportunities for growth. Translate insights into actionable strategies.

Innovation & Agile: Act like an entrepreneur, driving new insights with supporting argument models and/or improvements actions faster from idea generation to first implementation.

Product Development: Collaborate with cross-functional teams including business development/sales, engineering, quality and R&D to identify and prioritize new service opportunities. Lead the product development process for service offerings following product lifecycle management process.

Marketing and Promotion: Collaborate with marketing team to develop and execute marketing strategies, collateral, and promotional campaigns to increase awareness and demand for proactive services.

Sales Enablement: Harvest drive system installed base and drive lead management initiatives. Collaborate with business development/sales team to provide them with the vital tools, training, and product knowledge to effectively promote and sell proactive services.

Product Performance Metrics: Define key performance indicators (KPIs) to measure the success of the proactive service portfolio; supervise sales performance, profitability and customer satisfaction.

Cross-functional Collaboration: Work closely with other departments such as marketing, sales, operations, and service delivery to ensure alignment and successful execution of service product strategies.

Your profile.

• BS degree in Electrical, Electronics, Mechanical Engineering or a related field. Advanced degree preferred.
• 8+ years combined in product management, project management & service experience
• Strong analytical skills with the ability to interpret data and trends to make informed decisions.
• Exceptional project management skills with the ability to prioritize and handle multiple projects simultaneously.
• Excellent communication and interpersonal skills to collaborate efficiently with interdisciplinary teams, partners, and suppliers.
• Customer-centric problem solver with a dedication to recognizing and resolving customer challenges.
• Proficiency in using relevant software tools, including Microsoft Office Suite, product management software, and data analysis tools.

The pay range for this position is $87,000 - $149,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

What we offer.
At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.

Why you’ll love working at #TeamInnomotics

• Competitive compensation based on qualifications
• Medical, dental, prescription and vision coverage, first day of employment
• Matching 401(k) (immediate employer match)
• Competitive paid time off plan, paid holidays, and floating holidays
• Career development opportunities
• Education and tuition reimbursement programs available
• Flexibility to work remote a few days a week
• Paid parental leave

Who designs your future? You do.

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Jobs at Innomotics - if you would like to find out more about jobs & careers at Innomotics.

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