Service Engineer (PLC)

Job description

Job ID: 255062
Location: Doha, Qatar
Organization: Building Technologies
Mode of employment: Permanent, Full time

Responsible for managing the the execution of a assigned service agreements forPLC/Scada system installed at customer's premises to the satisfaction of the customer. To that goal all service activities are focused on maintaining that system functionality to a high level so as when called upon the installed system operate to the correct installed criteria.

What are my responsibilities?

· On site physical checking of system functionality .To perform necessary works as per contract agreements considering SLA and always adhering to health and safety requirements
· 'Troubleshoot and resolve complex problems inPLC/Scada systems. Attend and repair fault calls / achieve 1st time fix where possible / escalate unresolved problems.
· Site attendance is to prioritized as per SLA
· This is the company requirements to meet contractual agreements'
· 'Complete and make sure all Timesheets / Work Reports and other relevant documentation are received at the main office in the agreed company timescale
· Complete daily relevant information , electronically or physically send to main office weekly as a minimum , personally check with main office for receipt of issued information
· To ensure allocation of contractual time / to enable invoice preparation / to generate revenue'
· 'To actively represent the company in a professional manner at all times
· Provide clear on site communication / clear understandable works reports / regular communication with the office / fully responsible for timely escalation of any issues or occurrences
· To improve the customer satisfaction survey / to show to our clients we are engaged with them / to retain business and gain new'
· 'As required participate in the delivery of Service Projects
· Planned scheduled work / experience and knowledge / cooperation with numerous internal and external customers
· To deliver agreed services / to enhance personnel experience / to generate revenue
· 'To actively participate in any arranged company training in a positive manner / to actively self learn where ever possible and be able to demonstrate that learning
· Attend arranged courses / on site experience and training by peers / self learning tools, books, internet
· To improve individual skill sets and therefore the companies ability to provide the high level of service activity expected '
· 'Attend meetings as required and team tool-box talks.
· Regular process, personnel, site review with gap analysis and business improvement brainstorming.'
· Guide the subcontrcator team in completing the day to day activity and Develop technical & Soft skills of the technician
· To have the capability and technical know how to set up the Qatar Advanced operations monitoring centre, be able to dial in remotely and resolve issues.

What do I need to qualify for this job?

· BSC in Engineering
· Working knowledge of MS office packages
· Able to make reports and communicate
· Valid GCC driving license
· Planning, Scheduling,
· Working Knowledge of TBS systems Specializing in PLC / Scada.
· Functional Knowledge of Building Services
· Experience of managing service agreement under a service manager
· Self-motivated with good communication skills with a can do attitude. Possessing a good level of knowledge of relevant technical systems balanced with strong customer focus
· Experience of managing small team.(Technicains)
· Good team player

How do I apply?

We are looking forward to receiving your on-line application. Please note: only complete application documents – including diplomas, certificates of employment or letter of recommendation respectively – can be considered in the selection process.