Offers “Siemens”

Expires soon Siemens

Digital Sales Engineer

  • Manchester (Greater Manchester)
  • Sales

Job description

We are recruiting for a Digital Sales Engineer, specialising in Drives and Low Voltage Motors, to join our Digital Sales tea in Manchester. The team deals with customers from all industries providing technical support enquiries through to producing quotations for core Siemens Digital Factory and Process Industries & Drives products. Reporting to the Team Leader for Drives & Motors, the successful applicant will be responsible for handling and managing customer enquiries through to quotation. We are looking for someone with excellent customer service skills who is punctual and reliable.

The role will be Manchester based and require occasional travel to out other Siemens sites, partners and customers.

What are my responsibilities?

· Ensuring high levels of customer satisfaction and service measure through Net promoter score
· Provide formal quotations and proposals based on Drives and Motors technical requirements and review of technical specification documents
· Handling and managing customer enquiries, to ensure that quotation requirements and contractual service obligations are met
· Provide pre sales advice and selection assistance to customers and colleagues within Siemens
· Use lean tools and techniques focusing on improving our processes (training provided)
· Support external sales colleagues in achieving successful account management with regard to sales and service
· Support our customers using electronic business solutions such as Siemens Industry mail
· Take ownership of enquiries from customers and act as a central coordination point for generating a response within an appropriate time frame
· Establish relationships with colleagues with the HQ Quotation centres and Factory network to gain technical guidance and approval
· Using expert industrial drive train system and application knowledge the successful candidate will gather customer requirements in order to offer an optimised system to the customer

What do I need to qualify for this job?

· Expert industrial motors and drives product and application knowledge
· Experience working with technical specification documents
· As this position involves considerable liaison with customers at all levels, excellent interpersonal skills
· Excellent organisational skills with the ability to prioritise tasks
· An understanding, appreciation and experience of providing high levels of customer service.
· An ability to be innovative and address problems with creative solutions
· IT literate with good working knowledge of Microsoft Office, Word , Excel and Outlook
· Ideally degree qualified, not essential or with a an electrical or mechanical industry background
· This role would suit a candidate already working in a customer service environment or external sales environment
· Knowledge of Siemens DF/PD business in the UK, our products and services and our organisational structure would be advantageous but not essential.
· *LI-HR

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