MES Administrator Healthcare - Southampton General Hospital 1 1

Job description

Siemens Healthineers arerecruiting an Administrator to join their managed services team who are based in Southampton General Hospital. The administrator is needed to ensure the provision of a first class Managed Equipment Service in accordance with the needs of Patients, Clinicians and Siemens' contractual obligation and core values as a member of the Managed Equipment Service Administration. The service must be provided in accordance with Key Performance Indicators - with the objective achieving consistently high Customer & Staff Satisfaction targets and maximising financial performance.

What are my responsibilities?

Helpdesk:

· To provide, organise and manage Helpdesk services
· Liaison with the equipment users and service centres
· Schedule planned and reactive service visits
· Ensure the helpdesk software systems are current, operational and up to date.

Maintenance Contracts:

· Generate monthly report and indentify contracts due to expire.
· Liaise with Clinicians & staff to establish which contracts are to be renewed, what equipment is included and at what level ofcover.
· Obtain quotes from manufacturers and other third parties.
· Complete all relevant paperwork in liaison with the Procurement Department.
· Raise Purchase orders as required.

Equipment lists:

· To keep the contractual equipment list current, ensure all relevant information is recorded accurately and to record changes.
· Identify condemned equipment and organise disposal within the agreed guidelines.
· Raise internal paperwork and update internal systems.
· Arrange for third parties to collect and dispose of equipment.

Procurement:

· Raising and tracking Purchase order requisitions
· Validating goods received against invoices and rectifying any discrepancies.
· Updating SAP

Customer Satisfaction Surveys:

· Distribution of questionnaires within the hospital.
· Collation of data and presentation of quarterly reports.

Monthly Reports:

· To assist with the production of the Monthly Performance Report in liaison with the Manager Equipment Service Manager and to produce other management information as required.

Commercial Awareness:

· Develop a level of understanding of the contract deliverables required in order to correctly perform the role.

General Administration:

· Maintaining stationery supplies, arranging postal deliveries, receipts and couriers.
· Ensuring that filing systems are established and maintained for all relevant internal and contractual operations.

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

Siemens provides innovative solutions to help tackle the UK’s major challenges. Siemens has a significant presence throughout the UK, with 13 manufacturing sites and more than 25 major offices. Today the company employs over 13,760 people in the UK, including about 5,000 in the manufacturing sector. Last year’s revenues were £3.36 billion. Electrification, automation and digitalization are the long-term growth fields of Siemens. In order to take full advantage of the market potential in these fields, our businesses are bundled into nine divisions and healthcare as a separately managed business.

Siemens offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

How do I apply?

We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.

What else do I need to know?

Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work.

If you are appointed in to this role you will receive standard Siemens terms, conditions and benefits.