IT Support Specialist (Supplyframe)
Pasadena, USA Sales
Job description
Report To: Sr. Director of Operations & IT Manager I Department: Operations Team I Location: Pasadena, CA
Why You’ll Love Working Here:
Strong track record of providing an inclusive culture of belonging and empowerment in an entrepreneurial environment.
We pay 100% of the Health, Dental & Vision premiums for the employee; 80% for the employee’s family. Short-Term Disability (STD) & Long-Term Disability (LTD) are provided and 100% covered by the company.
We offer PTO (17 days for the 1st 5 years of employment) & up to 10 company paid holidays.
What You’ll Be Doing:
Supplyframe, recently acquired by Siemens, is looking for an experienced mid-level IT Support Specialist to be based in our Pasadena, CA (HQ) office. This person should be self-driven, eager to learn and ready to adapt to our growing company and IT team. Responsibilities include day-to-day field support for all the IT needs of a globally distributed corporate workforce, primarily supporting Apple computers and applications, employee account management, mobile device management, security, and networking.
Support our growing IT needs, specifically with Apple laptops/devices
Employee account management for a wide array of applications
Mobile device management, inventory, and security
Support the needs of the global workforce in connectivity requirements
Be on call to troubleshoot and resolve IT/network-related incidents
Potential domestic or international travel on a quarterly basis
Learn, grow and develop your skills
We provide a supportive environment to help you develop and advance your skills. We also offer opportunities to attend work related learning conferences!
Who/What We Are Looking For:
A degree is preferred and/or at least 2 years of relevant experience required.
Extensive Apple IT expertise (certifications, experience or working at Apple)
Administrator level experience with Microsoft Office 365 and Teams
Administrator level experience working with Google Workspaces
Experience with Jamf or comparable mobile device management tools
CompTIA network+, JNCIA, CCNA or any comparable network certifications/experience.
The ability to communicate effectively and manage expectations with customers of the networking infrastructure
Demonstrate leadership and self-starter abilities as well as lateral thinking and creative problem solving
Strong communication and interpersonal skills
Passionate about technology, learning new skills and challenging yourself
The salary range for this position is $80K-$90K and is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training.
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