IT Hardware Support Engineer

Job description

NOTE: During the current global health crisis, the priority for Siemens Digital Industries Software is the health and well-being of our entire community including current and future employees, which may add time to our hiring processes.  We appreciate your patience and invite you to  visit our website  to learn more about how Siemens is responding to the pandemic.

Mentor Graphics Corporation (MENT), a Siemens Digital Industries Software Business, is a global technology leader in electronic design automation. Our tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.

Mentor’s Information Technology department strategically supports our engineers and corporate staff in more than 80 offices and R&D centres around the globe. Our vision is to deliver exceptional services by results oriented employees through innovative, cost-effective, global solutions developed in collaboration with our customers.

This position will be based out of Newbury in the UK and will be responsible for, but not limited to, the following:

Installing & supporting hardware at customer sites, OS Installations/upgrades on hosts as well as PCI card installations and tracking service requests.

Running remote diagnostics where applicable, carrying spare hardware, replacing failed boards, sending failure reports to hardware backend team, liaising with customer on progress and status.

Also, IT Systems Administration, assisting Mentor colleagues in supporting server room infrastructure in the UK offices as required, as well as providing desktop support to users throughout EMEA.

What are the requirements:

Customer facing experience and hardware support, preferably with Enterprise level customers. Demonstrated ability of managing critical tasks at customers’ sites with minimal supervision.

Experience in the handling of electronics parts and spares.

Strong command of English, both written and verbal, the ability to follow technical directions and proven customer service skills.

We are Siemens

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Siemens offers a comprehensive reward package which includes a competitive basic salary, car allowance, bonus scheme, generous holiday and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

We are an equal opportunities employer and do not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or trade union membership.

Organization: Digital Industries

Company: Mentor Graphics (UK) Limited

Experience Level: Mid-level Professional

Job Type: Full-time