Customer Support Administrator

Job description

The Customer Support Administrator will provide Administrative support to Service Management together with their teams and the Departments customers.

The Customer Support Administrator will be able toprovide administrative service to Departmental Staff in an environment of rapidly changing priorities, to be flexible and be able to manage a variety of tasks and be able to adjust to varying workloads

What are my responsibilities?

The key responsibility of this role is co-ordination of staff technical training bookings supporting approx 200 staff in this activity.Duties includetimely bookingof courses, monthly reporting, andacting as go-to contact for adhoc queries on course availability.

Shared team duties :

· Provide administrative support to department managers and departmental staff
· Making travel and accommodation arrangements for department Service Managers and departmental staff
· The raising of purchase orders according to specific instructions relating to service and repair work for customers and items for departmental staff.
· Administering invoices for payment relating to departmental purchases.
· Administering the billing of paying customers and/or cross charging as appropriate, and the chasing of such payments due.
· Administration of databases holding sensitive and business critical data using numerous electronic repositories.
· Arrangement of regular Team Forums, 1:1 Annual review meetingsand adhoc meetings as required.
· Adhoc report production to support management business monitoring
· Administration of branded clothing to customer facing staff, including stock control, purchasing and distribution
· To assist other administrative team members as circumstances require.

What do I need to qualify for the role?

· Core/intermediate MS software skills
· SAP knowledge desirable
· Team player
· Organised
· Skilled at multi tasking
· Good communication skills (phone, written, verbal)
· Customer focused
· Experience of a busy office environment is desirable

We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind.

While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 46.000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.

In order to push the boundaries in our exciting and challenging industry, our shared sense of common purpose guides our decisions and day-to-day work. We work in a flexible and dynamic environment that allows for our own priorities. And while we respect each other’s individuality, we are proud of the high level of team spirit we share.

The head office for Siemens in the UK is based in Frimley, we have excellent facilities including staff restaurant, coffee shop, gymnasium and free parking onsite.

How do I apply?
We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.

What else do I need to know?
Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work.
If you are appointed in to this role you will receive Siemens PLC terms, conditions and benefits.