Customer Service Representative

Job description

We are currently recruiting for a Customer Service Representative who will effectively manage the Customer ordering process. You will be processing complex Customer purchase orders and working to specific order deadlines.

You will be joining a small, highly supportive team, who are considered the hub of the Siemens wheel within diagnostic Healthcare. This is a very pressurised role, however, with such great support and collaboration, we ensure that all customer orders are processed to the specific order deadlines. With a mentor to support you, we will enable you to process orders confidently and accurately and be able to resolve all customer queries.

No day is the same and this is what makes the role diverse and interesting. You will have opportunity to meet customers to understand their total needs for Supply Chain. You will also interact with other teams within Siemens Healthineers which will give you a great understanding of how our team fits into the larger organisation.

What are my responsibilities?

· Dealing promptly with any queries regarding Customer deliveries and invoices.
· To provide a consistent high level of Customer Service to internal and external Customers.
· Taking accountability and ownership of issues in area of responsibility.
· To manage Customer communications effectively especially for Customer order confirmations and managing out of stock situations.
· To escalate issues where necessary to Team Leader/Manager.
· Contribute and suggest LEAN improvements.
· Provide cover (during holidays and sickness) whenever required across the Customer Service Department.
· Provide monthly report to line manager by the agreed deadlines.

What do I need to qualify for the role?

· Experience of working in a Customer Service Team processing Customers orders to deadlines, being accurate and showing extreme attention to detail.
· Experience of dealing with customers over the phone.
· SAP experience would be advantageous
· Experience of working to deadlines in a pressurised environment
· Experience of working in a team

With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

The head office for Siemens in the UK is based in Frimley, we have excellent facilities including staff restaurant, coffee shop, gymnasium and free parking onsite.

Siemens provides innovative solutions to help tackle the UK’s major challenges. Siemens has a significant presence throughout the UK, with 13 manufacturing sites and more than 25 major offices. Today the company employs over 13,760 people in the UK, including about 5,000 in the manufacturing sector. Last year’s revenues were £3.36 billion. Electrification, automation and digitalization are the long-term growth fields of Siemens. In order to take full advantage of the market potential in these fields, our businesses are bundled into nine divisions and healthcare as a separately managed business.

Siemens offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

How do I apply?

We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.

What else do I need to know?

Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work.

If you are appointed in to this role you will receive standard Siemens terms, conditions and benefits.