Customer Service Engineer Laboratory Diagnostics

Job description

We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind.

While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 46.000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.

We have an exciting opportunityfor an experienced Customer Service Engineer to join our Healthcare team basedin Melbourne. Reporting to the Team Leader for Laboratory Diagnostics,the primary function of your role will be to carry out all day to day service, maintenance and/or installation activities on Laboratory Diagnostics Instruments in the fields of Immunoassay, Chemistry, Haemostasis, Plasma Proteins and Automation with minimal supervision ensuring compliance with customer satisfaction, quality and safety standards.

Your key responsibilities will include:
• Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy)
• Timely completion of Service Reports with good liaison with theCustomer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
• Comply with all Environment & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action
• Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self learning', computer based and 'on the job' training

The successful candidate will be technical or university trained with laboratory diagnostics knowledge ideally accompanied with a Restricted Electrical License. Experience in service, maintenance and/or installation activities on relevant technologies is also required for this position. A strong communicator and your ability to build sound working relationships internally and externally will ensure your success in this role.

In return we can offer you a rewarding career with a focus on your ongoing training and development.

If you want to join us in transforming the way healthcare is delivered, get in touch with us today

Applications close22 July 2017 or sooner if sufficient applications are received