Customer Service Engineer, CSE

Job description

·  Athens, Greece; Athens, Greece
·  Customer Services
·  120790
Siemens Healthineers

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Job Description

We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today's dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind.

While we invest in engineering excellence – leading-edge medical technologies and services, we don't stop there. We also deeply invest on our 46.000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.

The following position may suit you best, if customer services engineering is your expertise and you have already acquired some experience in this field. You may find below responsibilities and qualifications of this position:

Successfully handling everyday business activities as service incidents, installation, preventive maintenance and system modification on demand for products within area of expertise

Execute service activities coordinated via the Customer Care Center, in an adequate and appropriate manner

Escalate incidents according to the defined parameters

Reporting ability of incidents using proper documentation

Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers

B/Msc in related subject such as Biomedical Engineering

Experience in the area of diagnostics medical devices& systems

Analytical skills to diagnose and troubleshoot a problem

Excellent business English & MS Office (PowerPoint, Excel, Word)

Fluent in Greek language

Ability to Travel

Team work and good communication skill

*Additional knowledge in Medical Imaging area &systems (Biochemistry/Immunology) will be highly appreciated

In order to push the boundaries in our exciting and challenging industry, our shared sense of common purpose guides our decisions and day-to-day work. We work in a flexible and dynamic environment that allows for our own priorities. And while we respect each other's individuality, we are proud of the high level of team spirit we share.

If you want to join us in transforming the way healthcare is delivered, get in touch with us!

Job ID: 120790

Organization: Siemens Healthineers

Company: Siemens Healthcare Industrial and Commercial Société Anonyme

Experience Level: Experienced Professional

Job Type: Full-time

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