Customer Experience Agent

Job description

Are you a confident, energetic, and organised individual who enjoys providing excellent customer service? Do you thrive in a busy and varied environment? Then we want you to be a part of our team!

We are seeking a Customer Service Representative to act as the first point of contact for our customers via various communication methods. You will be responsible for providing exceptional customer service, handling inbound calls, and ensuring they are transferred to the correct areas. Additionally, you will be identifying areas of improvement, creating cases for incoming calls and emails into in-house systems, and performing general housekeeping of customer data.

As a Customer Service Representative, you will be actively promoting our digital tools and resolving first-tier cases. You will also be responsible for proactive case management, ensuring that customer service is met and increases our Net Promoter Score. Furthermore, you will be promoting self-service tools to enhance the customer experience and handling customer cases in a varied business.

To be successful in this role, you must be a great teammate and confident in managing your own workload. You must also possess strong organisational skills, excellent customer service skills (both written and verbal), and have good attention to detail. Experience in SAP and case management is advantageous, and previous experience in a similar role is beneficial.

This role is based at our UK Head Quarters in West Didsbury , Manchester with our delicious on-site 'Bee-hive' canteen, free parking and close proximity to tram links! 

Are you ready for an exciting opportunity?  

At Siemens, we're not just offering a job, we're offering a chance to tailor your own compensation package to suit your individual wants and needs. With competitive salaries, generous holiday allowances, pensions, and a range of additional benefits, we know how to take care of our employees.

But that's not all! We also pride ourselves on having a culture that is friendly, helpful, and engaging, so you'll enjoy coming to work every day. We believe that it's important to balance your personal life with your professional life, and we're proud to be a flexible organisation. If you're interested in learning more about our culture of flexibility, you can click here . And if career growth is important to you, we have you covered with our supportive environment that invests in your future. From Chartership to training to mentoring, we'll help you reach your full potential.

At Siemens, we recognise that diversity is key to our success. We welcome applications from a diverse talent pool and are committed to building a workforce that reflects our values. As part of this commitment, we have partnered with VERCIDA , the UK's largest diversity and inclusion focused careers site, to ensure that all our vacancies are accessible to everyone. If you need any reasonable adjustments to participate in our recruitment process, please don't hesitate to let us know. 

The future is exciting at Siemens, and we want you to be a part of it!

Organization: Digital Industries

Company: Siemens plc

Experience Level: not defined

Full / Part time: Full-time