Client Service Administrator - Building Automation - Detroit

Job description

Locations:Plymouth, Michigan
Job Family:Internal Services

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Job Description

Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 234249
Primary Location: United States-Michigan-Plymouth
Assignment Category: Full-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 10%

Division Description:

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

For more information, please visit: https://www.siemens.com/us/en/home/company/about/businesses/building-technologies.html

Job Description:

Position Overview:
Our contributions sometimes aren't very apparent – but our innovations have made history. The Siemens Building Technologies Division is searching for a dynamic Jr. Client Service Account Manager to establish the foundation for our customer's overall sales, service and digital experience. Are you ready to make history with us?

Job Duties:
As a Jr. Client Service Account Manager, you will manage the delivery of service for assigned customer accounts.Responsibilities include serving as the main customer contact, developing technical maintenance plans, verifying the services and schedules with the customer, and conducting Quality Assurance calls.

Our Jr. Client Service Account Managers review field work orders and inspection reports to identify deficiencies and / or optimization opportunities, and develop customer proposals. In addition, you will be responsible for approximately 500 agreements and a high frequency of customer interaction on a daily basis.

Other exciting tasks of this role include developing detailed technical maintenance plans to meet contractual obligations of large service agreements and serving as internal point of contact. Reviewing booking packages and planning customers' service schedules, for new and renewed contracts, including time based preventive maintenance, proactive and predictive services are also a part of the Jr. Client Service Account Manager role.

From managing accounts to generating proposals and developing detailed technical maintenance plans, this position serves as an entry level position for individuals wanting to advance into technical or Sales positions.

Working in a team environment is crucial as the Jr. Client Service Account Manager will interact with Service Sales (to understand scope and commitments of agreements,) potentially Solutions Sales (to understand installed equipment), iBase Administrator (to ensure iBase is set up for maintenance planning), Client Service Manager (to finalize service schedule and reconcile for service recap reporting), Service Coordinators (to ensure schedules are executed), Renewal Coordinator (to ensure contract scope is updated / correct), Specialists onsite and in AM Digital Service Center (to ensure delivery of agreed upon scope / commitments, part deliveries …) and customers on service agreements < $10k for Automation and < $5k for Fire & Security.

So if you are ready to make your mark in history and with Siemens, submit your resume today!

Required Knowledge, Skills, Abilities, and Education:
·  Technical school or Associates degree (2 year) preferred, although
·  a combination of education (High School or GED required) and
·  experience will also be considered.
·  Knowledgeable in business processes, standard practices, tools, and financial systems within branch Service operations
·  Strong accuracy and attention to detail for quality of data needed
·  Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills
·  Strong problem solving ability
·  Ability to read and understand service contract scope & proposal

Preferred Knowledge, Skills, Abilities, and Education:
·  Knowledge and experience in SAP or other maintenance & planning tools
·  Overall understanding of building management systems and products in automation, fire detection and security applications

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more,Click here .

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here .

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