Business Operations Support

Job description

Do you want to be a part of a dynamic team that enhances customer experience through digital platforms? Do you want to work for a company that prioritises innovation and creativity? If so, we have the perfect opportunity for you!

Siemens Digital Industries is seeking someone to work as Business Operations Support for our Customer Business Centre in Manchester (with home working as well). Working in Business Operations Support, you will play a vital role in ensuring the correct placement of customer orders and enhancing the overall customer experience through digital platforms.

Your responsibilities will include liaising with customers to ensure correct placement of orders and identifying order issues using our Siemens internal dashboards. Additionally, you will be responsible for supporting sales queues to identify self-serve opportunities and respond to queries. You will also work with customers to improve our Digital Fit Rate and enhance the overall customer experience through digital platforms.

We are looking for a great teammate who can work confidently on their own and manage their workload effectively. Strong organisational skills are a must, as is the ability to thrive in a very busy and varied environment. You must have excellent communication skills, both written and verbal, and good attention to detail. We also want someone who is able to come up with ideas to enhance our digital business offerings for the future.

Experience in a similar role would be beneficial, and SAP experience and case management experience would be advantageous.

This role is based at our UK Head Quarters in West Didsbury , Manchester with our delicious on-site 'Bee-hive' canteen, free parking and close proximity to tram links! 

At Siemens Digital Industries, we are committed to providing a positive and inclusive work environment that fosters creativity, collaboration, and innovation. If you are ready to take on this exciting challenge and work for a company that values your skills and input, please apply today!

Are you ready for an exciting opportunity?

At Siemens, we're not just offering a job, we're offering a chance to tailor your own compensation package to suit your individual wants and needs. With competitive salaries, generous holiday allowances, pensions, and a range of additional benefits, we know how to take care of our employees.

But that's not all! We also pride ourselves on having a culture that is friendly, helpful, and engaging, so you'll enjoy coming to work every day. We believe that it's important to balance your personal life with your professional life, and we're proud to be a flexible organisation. If you're interested in learning more about our culture of flexibility, you can click here . And if career growth is important to you, we have you covered with our supportive environment that invests in your future. From Chartership to training to mentoring, we'll help you reach your full potential.

At Siemens, we recognise that diversity is key to our success. We welcome applications from a diverse talent pool and are committed to building a workforce that reflects our values. As part of this commitment, we have partnered with  VERCIDA , the UK's largest diversity and inclusion focused careers site, to ensure that all our vacancies are accessible to everyone. If you need any reasonable adjustments to participate in our recruitment process, please don't hesitate to let us know. 

The future is exciting at Siemens, and we want you to be a part of it!

Organization: Digital Industries

Company: Siemens plc

Experience Level: not defined

Full / Part time: Full-time