Customer Service Assistant

Job description

Join us on our mission to build the leading digital platform for all your beauty and wellness needs. When it comes to technology, beauty is in the dark ages despite being a similar size to the taxi industry.

Our platform for seamlessly booking elite freelancers is loved by everyone from L'Oréal to Pixie Lott.

Backed by an experienced team of angels, this is an opportunity to join a high growth start-up at the beginning of the journey.

The Role:

In this Customer Service Assistant role, you will be the first point of call for both our customers and network of professionals. We are looking for an individual who is incredibly passionate about delivering top-notch customer service, enjoys building great relationships with clients and strives from working in the environment of a fast-paced and exciting start-up.

Key Responsibilities:

- Answer the phones, and respond to any queries on e-mail and live chat
- Liaise with our client and professional network to ensure all bookings run smoothly
- Proactively investigate and resolve any issues
- Build strong relationships with our VIP and celebrity clients
- Carry out ad-hoc administrative tasks

Requirements:

-At least 1 years experience working in a Customer Service role
-Fluency in English and strong written and verbal skills
-Computer literate
-A great and friendly telephone manner
-The ability to multitask and work in a fast-paced environment
-Available to work weekends
-An interest in beauty would be preferred

Benefits:

- Working in a fast-paced and exciting start-up
- Discounts on at-home beauty treatments
- Free beauty treatments in the office - we need to trade test all our professionals!
- Opportunity to gain a wealth of experience as part of a small team