Field Service Engineer

Job description

Schneider Electric is the global specialist in energy management and automation. With revenues of ~€25 billion in FY2016, our 144,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives. At Schneider Electric, we call this Life Is On .

We are currently recruiting for a Field Service Engineer to join our Process Automation business unit to be based in the Midlands area. This role will support a geographic area and will involve regular travel, approx. 75% of the time.

Your Mission:

To provide Automation & Telemetry systems engineering & applications services in an efficient and effective manner that maximizes customer services standards, and promotes the company and its offers (products and solutions) to the benefit of both the customer and the company. Additionally, will demonstrate functional leadership and proactively participate in the competency development of the field services team.

Your responsibilities:

Complete Life Cycle support for Schneider Automation products, to include, but not exclusively installation, upgrade, maintenance, repair, fault finding, testing etc to the level of a Senior Engineer

Provide “24-hour telephone” and “response to site support” to customers.

Development of functional design specifications in-line with customer requirement

Systems design of upgrades & small to medium size projects, including software development

In-house & on-site execution of system upgrades and projects. Including project management & co-ordination of internal & external resource. This will also include the generation of “Risk Assessments” & “Method Statements

Provide technical guidance as required to facilitate accurate preparation of bids or by Operation Teams to facilitate effective project delivery.

To work within all sets of procedures ensuring that Health and Safety is the most important element in this regard.

Visit customers to “Soft sell “Automation & Control Projects & Services offer.

About You:

Essential: C & G, ONC HNC in Electrical / Electronics Engineering

Proven practical engineering experience, working with Telemetry and/or Control and Automation products. Working knowledge of electrical installation standards including 17th Edition. Business, personal & products skill's in line with competency profile Experience in fault-finding on complex Automation and/or Telemetry systems and or equipment Experience of coaching, mentoring and developing others Site Safety Passport Demonstrates good organizational and motivational skills Demonstrates leadership and supervisory skills in order to control and direct the internal and external workforce when necessary Excellent customer service levels and communication skills (verbal and written) Well-developed interpersonal skills PC Literate on MS Office Customer focused approach, balanced against the need to protect Schneider's commercial position High standard of attention to detail.

Desirable:

HND/ Degree in Electrical / Electronics Engineering SANS (cyber security trained) or equivalent qualification MS and/or CISCO trained.

Diversity is our heritage and our future. Be a part of it.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are always open to a conversation around flexible working.