Expert Technical Support Engineer - Schneider Electric - Andover - Wizbii

Expert Technical Support Engineer

  • By Schneider Electric
  • Andover (United States of America)
  • Bachelor's Degree
  • Engineering / Production Management

Job description

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: .

Great people make Schneider Electric a great company.

Key Responsibilities

Expert Technical Support Engineer is required for handling and resolving priority high-level technical and marketing questions as submitted from technical support teams around the world, supporting customers Industrial Automation systems.

Candidates must possess strong Ethernet TCP IP networking knowledge and associated standards and practices and/or certification, together with some exposure to cyber security practices. The ideal candidate must be able to utilize Ethernet diagnostic software (Wireshark) to enable the debugging process required for reproducing problems and isolating root causes. Utilize statistical analysis tools to identify and report error conditions and to troubleshoot network and system issues.

You will provide guidance, mentoring and leadership to other members of the technical staff as well as participation on cross-functional teams.

Requires occasional travel to customers' sites to troubleshoot applications.

Please note the above list of duties is not an exhaustive list, but should be considered as a starting point of reference for the major duties and responsibilities associated with this position.

Seeked profile

Qualifications :

Education and Experience Requirements

· Bachelor of Science in Electronics, Automation Technology, Industrial

Electronics, or Industrial Control or equivalent from a two-year college or technical school; or equivalent job related experience and knowledge in the electronic or computer fields.

· Experience with the use of databases, spreadsheets, word processing software

packages, business graphics and communication software.

· Working knowledge with routing protocols, TCP/IP, HTML and Ethernet

Technical knowledge of Industrial Process Control systems and networks is also desirable. Experience in a wide range of Industrial Control systems (PLC & DCS) and associated networks, together with computer operating systems.

· Superior customer service skills.

· Ability to share detailed technical information in an easy to understand manner.

· Ability to interact effectively with all levels of company employees.

· Excellent verbal and written communication skills.

· Organized and able to work in a team or individual environment.

· Knowledge of troubleshooting techniques.

· Ability to multi-task effectively.

· Competent to work in complex phases of applications systems analysis activities.

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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About Schneider Electric

Groupe industriel français fondé en 1838 par les frères Schneider, le groupe Schneider est renommé Schneider Electric en 1999 soulignant ainsi son expertise dans le domaine de l’électricité. Ses activités reparties entre la distribution électrique, l’automatisme et contrôles industriels, l’énergie sécurisée et les automatismes du bâtiment lui ont permis de dégager un chiffre d’affaires de 23,6 milliards d’euros en 2013.

En plus de son siège social situé à Rueil-Malmaison, la direction est répartie sur deux autres pôles, l’un à North Andover aux Etats-Unis, le second à Hong Kong. En 170 ans d’existence, Schneider Electric a su étendre son expertise à l’international et vend ses produits sur quatre marchés principaux : bâtiment, industrie, énergie-infrastructure et résidentiel.

Entreprise innovante et responsable, parmi les principaux clients du groupe se trouve : les infrastructures pétrolières, la Marine, les tableautiers mais aussi les constructeurs de machines et d’équipements. La philosophie du groupe : Make the most of your Energy.

819 vacancies open at Schneider Electric

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