Expires soon Schneider

ACS Development Engineer, NAM

  • USA
  • Teaching

Job description

The CSP Development Engineer will be part of the global CSP team within Secure Power IT and report to Head of Software Services. The CSP Development Engineer will be responsible for delivering a range of customer services both to NAM customers as well as customers from ROW.

Main task:

This role has 2 main tasks to perform:

·
Responsible for Premium DDF creation for the DCE and ITE Platform

·
Responding to customer requests for DDF file creation.

·
Ensuring DDF requests are actioned in a timely manner and deliver on time to SLA's.

·
Assisting customer to obtain the information required to produce DDF files.

·
Configuration of protocol translation gateways.

·
Technical scoping and estimation of hour's required to complete projects.

·
Pre-Programing of protocol gateways.

·
Supporting gateway installations with customer and partners.

CSP Development Engineer will at time's be requested to work on other projects outside of those listed above.

Key deliverables:

Deliverables for the role is focused on:

·
Great customer satisfaction.

·
Project and tasks delivered on time.

·
Project and tasks delivered at the highest quality.

·
Customer satisfaction and experience is of upmost importance.

Desired profile

Qualifications :

Competences:

To succeed in this role the following competences will be beneficial to excel in:

· 
Customer focus

· 
Self-starter and ability to work remote.

· 
Strong Communication skills

· 
Willing to cross train.

· 
Experience working with SNMP-Modbus-BACnet

· 
Experienced with Data Center Software and Building Management Platforms.

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