US Remote Support Services - Remote Technical Support Engineer

Job description

Schneider Electric™creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

Description: US Remote Support Services – Remote Technical Support Engineer

Knowledge of MS SQL databases, Windows servers and workstation operating systems. Applicant must have strong communication & customer service skills to be able to interpret customer desires and preferences. Also have the technical skills to troubleshoot hardware and software system failures. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Limited travel may be required.

Customer Service Representative Job Duties:

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Contributes to team effort by accomplishing related results as needed.

• Assist building automation engineers, using various operator workstations, servers, databases, digital interface units, and standard HVAC tools of the trade in troubleshooting software, hardware, field equipment failures via remote phone and computer support.

• Provides analytical assistance concerning mechanical systems in data center central plants.

• Responds to emergency and routine service calls to provide restoration of building automation systems operation and control with a minimum of downtime.

• Assist customers and branch technicians, using various operator workstations, servers, databases, digital interface units, and standard security tools of the trade in troubleshooting software, hardware, field equipment failures via remote phone and computer support.

• Promotes, builds, and maintains good relations with the customers; keeps supervisor informed of needs, work order ticket status, and actual or potential problems.

• Provides technical guidance and support including set-up, check-out, operation, and troubleshooting complex building automation and control systems; verifies functional performance of systems.

• Provides technical instruction and training to other personnel on basic theory, proper system operations, preventative maintenance, troubleshooting techniques, typical system failures, and corrections.

• Provides recommendation on equipment/systems operation and modification for energy conservation, efficiency, and reliability.

Qualifications

Skills/Qualifications:

• Knowledge of building automation solutions and components, including software and field devices.

• Knowledge of access control, video management systems, IP cameras and related security devices used in commercial applications.

• Ability to read and interpret blueprints, flow charts, schematic, and control sequences, which may also involve various software languages and formats.

• Ability to analyze complex control sequences and resulting operations, and to develop innovations that solve difficult technical problems.

• Skill in dealing with customers, contractors, and consultants.

• Ability to acquire, through training and on the job experience, specialized knowledge in rapidly changing technology and applications.

• Skill in use of personal computers.

• Skill in both verbal and written communication.

Minimum Qualifications:
Five years' experience with MS SQL databases and Windows servers and workstation operating systems; OR any equivalent combination of experience and/or education from which comparable knowledge skills and abilities have been achieved.

Desired Qualifications:
Demonstrated knowledge of or experience in: network administration and server/database support.

Care. Connect. Challenge. Commit.

Our values define our company. Who we are, our customer approach, how we do business, what it's like to work here, and the kind of people we want to attract and retain. We care for our planet, our customers, our company, our team, and ourselves. We connect to customers and colleagues; we are open and respectful. We challenge others and embrace challenges ourselves. We commit to change by leading the change.

At Schneider Electric, because we value our employees, we offer a competitive benefits package that includes medical, dental and vision, matching 401(k), training and development opportunities and much more. Join Schneider Electric and together, let's make the most of your energy.

Desired profile

Qualifications :

This job might be for you if:

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We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.