Tehnical Support Engineer with Hungarian

Job description

Mission:

The primary objective of this position is to improve our Customer Satisfaction by providing a high quality professional Technical Support to APC customers in EMEA. The products include all APC product

Work to improve First Call Resolution by providing training to CCC teams and creation of Knowledge Base documents on known issues. Work effectively with the Global Support Team and other functions to ensure the most proactive technical follow up of customer issues.

Responsibilities:

· Providing 2nd level post-sales telephone and electronic support to APC customers and partners
· Responsible for answering incoming phone calls, alerts, web based incidents and prioritizing customer's support needs
· Provide escalation support to the 1st level support team
· Escalate customer issues to STSE and / or Field Service to provide on-site support as required
· Complete documentation and follow up on all commitments and customer details
· Participation in new product development process (Beta testing, technical proof reading and technical support documentation)
· Provide relevant product training to other team members
· Ongoing proactive research and learning about new products.
· Project Work

Desired profile

Qualifications :

Your skills will include:

·  Bachelor's Degree in Degree in Electrical Engineering, Computer Science or Business, Management
·  Experience: min 3 years of technical support is preferred
·  Fluency in Romanian, Hungarian and English
·  Previous Call-Centre experience desirable
·  Third level qualification in technical or IT related discipline required (Computer Science, Electrical, Eng.)
·  Excellent knowledge of major operating systems (Microsoft, Unix/Linux, Novell) essential.
·  Good knowledge of networking technologies (TCP/IP, SNMP) essential
·  Working electrical and electronics knowledge essential
·  Demonstrate flexibility and an ability to learn quickly
·  Excellent problem solving abilities and aptitude to understand and explain technical information.
·  Proven ability to work towards individual and team targets
·  Excellent interpersonal, communications and time management skills
·  Ability to work on own initiative but also as part of a team
·  Ability to develop and maintain customer rapport
·  Ambition and drive to succeed and progress within the Customer Support organization at APC
·  Good verbal and written communication skills are required