Expires soon Schneider

Teamleader Technical Support

  • Internship
  • Hoofddorp, NETHERLANDS

Job description



Dutch speaking candidates only

Join Schneider Electric and power your career

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric a top 25 employer of choice, according to LinkedIn.

We are looking for a Teamleader Technical Support in Hoofddorp with a personal drive to contribute to the overall Schneider Electric growth plan. You will report to the CCC BeNe Cluster Manager.

Mission of the role

Reporting to the CCC BeNe Cluster Manager , the Leader Technical Support is responsible for the daily operational management of his/her team (15 FTE) as well as team and individual coaching and development. In close collaboration with the Team Leaders Commercial and Technical Support (location Belgium and Netherland), he/she is responsible for the daily management of the entire CCC team supporting the Dutch organization.

The position requires a primary focus on team management and employee development, systematically removing barriers to success and consistently improving customer satisfaction as well the productivity of the team. Close collaboration with and understanding of the Business is essential and a pre-requisite for being successful in the role.

Key Areas for Technical Support (mainly product support) :1) Industrial Automation 2) Electrical Distribution and 3) Installation Systems and Control 4) Secuur Power.

The Leader Technical Support is acting as a liaison between Customers, Sales, Services, Offer Marketing and Quality teams to pro-actively improve all aspects of the customer's experience and ensuring a knowledgeable, efficient and seamless support process.

He/she provides oversight of challenging assignments requiring strong leadership, customer and solution focus, business acumen, digital mindset, people management, process orientation and attitude for success.

Your Responsibilities:
· Leading a team of specialists (15 FTE), that provide internal and external technical customer support
· Monitoring, evaluation and troubleshooting of daily operational technical support activities ensuring compliance to organizational policies, standards and legislation, and delivering an excellent customer experience in accordance with SLA's and targets.
· Coaching and development of team as well as individual team members; Ensure that technical knowledge of team is continuously assessed and developed in line with product launches and market standards you will be supported by the BeNe Kwoledge manager.
· Build and maintain strong collaborative relationships with the internal organization as well as team leaders in the BeNe Cluster to ensure continuous development of the Technical Support role in line with business expectations. Be a true Business Partner.
· Lead or participate in actions and projects with business and customers and improve interactions, communication and processes.
· Systematically analyze and improve productivity and customer experience across all channels.
· Identify opportunities for simplification, optimization and digitization.
· Lead or participate in continuous improvement projects together with and in close alignment with Commercial Excellence / Continuous Improvement (CS&Q) Management

What to expect @ Schneider Electric?
· You will be part of a leading global specialist in energy management who believes in sustainability and taking care for the planet;
· Endless development opportunities through the online learning offer of 10,000+ e-learnings;
· We strongly believe that great people make Schneider Electric a great company;
· We value differences. We offer equal opportunities to everyone, everywhere;
· Well-being creates performance and performance generates well-being (watch our Youtube video for more explanation).

Measurable Objectives:

Objectives are framed in the execution of the aspects mentioned in responsibilities, being the elements to control and measure the following:

· Customer Satisfaction and Quality on departmental and country level
· CCC performance Dashboards
· Employee development and engagement
· Continuous Improvement efficiency savings
· Value of won opportunities identified by CCC
· Understanding of softwareprograms ( not on Software engineering level)

Desired profile



Qualifications :

Required qualifications and skills:

·  Education: Master of Science in Technical Management or Engineering (Industrial Automation or Electrical Distribution), Software or related field;
·  Experience: minimum 7 years in a technical service environment; including managerial or team lead position;
·  Strong Team Builder with Change Management skills;
·  Strong result-oriented, decision making, organizational and problem-solving skills, keeping a calm attitude and oversight in a dynamic and demanding environment;
·  Excellent interpersonal, communication and leadership skills, looking for win-win solutions; Strong influencing and convincing skills;
·  Service oriented and customer focused attitude and skills.;
·  Excellent analytical skills; Detail orientation when needed as well as ability to think on strategic level;
·  Strong verbal, written and presentation skills;
·  Strong knowledge of computer applications, including MS Office; knowledge of SAP and Salesforce is an advantage;
·  Highly motivated individual who is comfortable with rapid changes in direction and environment and good business acumen;
·  Fluency in Dutch and English;

About Schneider Electric

At Schneider, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries.

We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate with our Meaningful Purpose, Inclusive and Empowered values.

Interested?

We welcome you to apply for our interesting position. For any questions or more information you can contact Milou van den Hout, Recruitment & Talent Manager on phone number +31 23 5124 124.

Acquisition on this vacancy will not be appreciated.

Make every future a success.
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