Sales Support Engineer_PIM

Job description

ROLES

1: PIM champion (50%)

Ensure with data leader to create and implement an action plan to improve offer data & assests quality in FSA

Ensure a high quality localized offer data is published and available for any data consumers (web, app, distributors, PRM..)

SPOC in FSA cluster for any queries on data & assets a then must be involved in each project requiring offer data at the beginning (ex new app to be launched)

Main activities :

· Working with data leader to create and implement an action to improve offer data & assets quality in the Cluster

· Leads the data localization (scoping, translation, contextualization), asset management & publication task with local offer managers

· Enrich data & assets with local content

· Has one or several operational roles in OPS/PIM: countries data/asset contributor/countries publication range contributor

· Support all PIM contributors in FSA countries

· Is the key contact for any offer data quality issue resolution identified in FSA (level 1 support)

· Only contact for level 2 support (2929) on offer data queries

· To be active and engaged in OPS/PIM NOE community

2:ERP OPERATIONAL TASKS (Maghreb/SEINT) ENVIRONEMENT (30%)

· Handle customer and logistics masterdata: customer creation, customer conditions upload; maintain/create incoterms, shipment modes, routes.

· Handle user accesses and all KICs related to SoD.

· Support sales team on any bug or ERP process.

· Train sales team (new comer, ERP evolution).

· Pilot any minor ERP evolution to improve daily business needs management.

3: OFFER INTEGRATION IN SAP (20%)

· · Support on project milestones definition,
· gggive guidance to ensure correct integration in the standard processes.
· · Same on IT offer integration inside the standard flows (through SAP iberia).

Key Metrics

· · Data quality KPI
· · SLA customer creation process

Desired profile

Qualifications :

·  Bachelors of Engineering
·  Experience: None - Nice to have: At least 1-year experience on business operations, process operations
·  Schneider Electric Legacy system knowledge is a plus
·  Schneider Electric Business (customer, sales force) knowledge is a plus
·  Organizational Skills, analytical and synthesis mind
·  Well organized and attentive to detai
·  Fluency in English and local language