Remote Support Engineer (Alarms)

Job description

Remote Support Engineer

Make the most of your energy in a career at Schneider Electric

Ranked as a Top 25 Employer to work for by LinkedIn, Schneider Electric is the global specialist in energy management and automation. With revenues of ~€25 billion in FY2016, our 144,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives. At Schneider Electric, we call this Life Is On.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric:

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Schneider Electric has a great opportunity for a Remote Support Enginee r - Alarms to join our Field Services Bureau team in Warrington.

Mission:

The role of a Remote Support Engineer is to provide 1st line remote technical support for contracted customers on a variety of Building Energy Management Systems (BEMS). The role focuses on alarm monitoring and investigation services with remote fix where possible to sustain and promote first time fix rate for our connected customers.

This is a great entry level role for someone with a genuine interest in engineering and technology.

Responsibilities:

The role primarily entails working on a sophisticated heating, ventilating and air conditioning (HVAC) controls, via the Building Energy Management Systems. The aim, to minimise system downtime through; remote online diagnostics of problems; rectification / escalation; and communicating solutions effectively to the customer.

As a Remote Support Engineer you will work as part of a close knit technical team where everyday is different. Daily activities are changing regularly, duties will include, Remote Alarm Monitoring, rectification, escalation, 1 st line helpdesk support, Call logging to maintaining accurate records, generating analytical / management reports for customers and liaising with personnel at all levels including; customers, administration team, account/regional managers , other engineers.

This role is shift based covering days and afternoons on a 4 on 4 off shift pattern with. You will work a 37.5 hour week with a requirement to do some overtime.

This is an entry level position with great opportunity to develop and strengthen your experience and power your career in the industry! You will be joining an international, dynamic and responsible company, that fosters the development of all its people around the world!

About you:

To be successful in this role knowledge / experience of the following in similar position would be preferable:

- A genuine interest in engineering and technology

- an understanding of IT, networks and programming

- ability to apply engineering principles to diagnose, identify and rectify faults

Desirable

- an understanding of HVAC and Building Services Applications

- an understanding of Schneider Electric's products and applications

The role encompasses continuous training to ensure we are up to date on all systems that we provide support for, so a behaviour to utilising time effectively to learn all aspects of the software / hardware is essential.

Diversity is our heritage and our future. Be a part of it.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are always open to a conversation around flexible working.

Please submit an online application to be considered for any position with us. This position will be posted until filled.

You know about us, so let us learn about you! Apply today.