Product Application Engineer OEM

Job description

The Sales Support Industrial Automation team is looking for a Product Application Engineer to provide product and application assistance for our OEM customers.

You will assist :

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our sales engineers during their visit to explain and promote our automation products (controllers, touchscreens, variable speed drives, safety relays and sensors).

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customers to integrate our products in their machines (build up right architecture).

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for diagnose and troubleshoot software and hardware problems and help our customers install software applications and programs.

Product Application Engineer responsibilities include :

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Promotion of our automation products and soft-wares,

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Preparation of quotations,

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Provide relevant product workshops and trainings,

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Answer incoming telephone calls, e-mails and prioritizing customer's support needs,

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Assistance to select the right product for customers application,

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resolving network issues, product compatibilities issues,…

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Properly escalate unresolved issues to appropriate internal teams,

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Provide prompt and accurate feedback to customers,

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Ensure all questions (RFQ, opportunities, issues,…) are properly logged,

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Follow up with clients to ensure their applications are fully functional after troubleshooting,

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Maintain professional and jovial relationships with customers.

Desired profile

Qualifications :

Minimum Bachelors Degree in an engineering discipline.

Fluency required the language

·  Primary > Dutch and French fluently (read and write)
·  Secondary > English

Technical Experience and Knowledge Required:

A demonstrable track record of success in a similar job role, whereby product promotion and support are according to either market or OEM requirements

In depth knowledge of process automation systems and their application within customer organizations.

The ability to work together with the different support teams, sales teams and marketing.

Working electrical knowledge and experience on Schneider Electric products is a big plus.

Performance Skills Required:

· 
Proven work experience as a support engineer in the OEM market or similar role

· 
Good understanding of automation products (controllers, touchscreens, variable speed drives,…)

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Excellent problem-solving and communication skills

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Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently

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Strong verbal and written communication skills are required.

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Demonstrate a flair & understanding of customer support issues.

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Demonstrate flexibility and ability to learn quickly.

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Proven ability to work towards individual and team goals.