Offers “Schneider Electric”

Expires soon Schneider Electric

Helpdesk Support

  • Kraków (Kraków)
  • Administration

Job description

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.

With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.

We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures that LifeIsOn everywhere, for everyone and at every moment.

About your role:


The On-Site Support Engineer is responsible to support Schneider Electric workplace and infrastructure equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to.

What you will do:

· Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
· Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
· Provide Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
· Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
· Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
· Provide physical on-site and/or remote support services for end users in remote locations
· Provide on-site support for any activities for server maintenance upgrades
· Provide L1 support for audio/ visual equipment
· Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users
· Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, Smart Phones/Tablets and other mutually agreed and defined devices
· Coordinate with external vendors for service to location infrastructure components
· Provide installation / relocation / disposal of network printers

Desired profile

Qualifications :

What is helpful to be successful in this role:

·  3+ years end user support experience in different platforms
·  Experienced with ITSM tools and VIP users support
·  Microsoft certified professional
·  SCCM, AD, McAfee, MS Outlook, Office 365
·  Needs to be continually learning the latest platforms and technology tools
·  Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.)
·  Advance level of English (Speaking, Writing, Reading)
·  Innovative and creative
·  Excellent verbal and written communications skills.
·  Excellent research, analytical, and problem-solving skills


What do we offer?

·  Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being)
·  Work in a diverse and supportive team of professionals. Do you want to get to know us better? Follow us on Facebook !
·  Buddy, mentor & induction training - that will help you to smoothly find yourself in our company
·  Special training tailored to your needs and career goals
·  Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)
·  No formal dress code - we welcome people as they are and perceive diversity as value for the company
·  Opportunity to develop based on clear career paths, to grow through experience and exposure
·  Possibility to use foreign languages and to collaborate with cross-region teams

Please add following clause to your application documents: "I hereby give my prospective employer consent to use and process my personal data relating to my job application necessary to carry out this and future recruitment process, in accordance with the Regulation of the European Parliament and Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation), hereinafter referred to as "GDPR".

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