NHH Data Services Analyst - FTC

Job description

IMServ, the power behind energy efficiency

At IMServ, we help our customers use energy better. Our people retrieve energy data from some of the UK's largest energy consuming organisations. The industry relies on the information our people produce to trade, bill and understand billions of pounds of energy each year. Our specialist services, operated by our experts, deliver tangible energy, carbon and cost savings to our customers by giving access to data intelligence on ‘how', ‘when' and ‘where' energy is used.

We need great people to help us do this. We care about the things you do: being open and trustworthy, delivering our promises, positive customer engagement, being trusted experts and taking ownership.

IMServ makes a real investment in people, offering a challenging but supportive environment, allowing employees to stretch, grow and develop. In terms of career progression, the availability of a comprehensive training programme ensures the only limits are your own drive to succeed.

We currently have vacancy for a Data Services Analyst based at our office in Milton Keynes.

Your Mission:

Investigate and resolve errors affecting the quality and completeness of our

Customer's Data

Deal with queries from other industry parties relating to the data we hold

Aid in the resolution of any contractual non-conformities through escalation and

assistance

Support the other departments in dealing with customer queries

Manage and understand the expectations of the customer and to ensure service

lines are adhered to

Identify system and process enhancements that are impacting the quality and

timeliness of our services and make recommendations to resolve these

Your Responsibilities:

Process data in accordance with our contractual deadlines

Through regular reviews of procedures and internal working practices, identify areas of inefficiency and suggest appropriate improvements

Attend, where relevant, any customer meetings to promote and provide technical detail on data retrieval services

Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets

Provide support to your colleagues on complex data queries by sharing skills and knowledge

Working closely with the other teams to ensure that IMServ customers receive a

high quality service and that both internal and external service levels are met

Meet individual and team objectives

Produce and update procedural documentation to support new and amended services

Document and assist in the resolution of customer complaints, escalating where necessary

Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement

Take full ownership of issues, and to ensure timely, effective resolution

Prioritise and manage your workload to team and industry timescales

Identify own development needs and create a development plan

About You:

Good level of written and spoken English

Good level of Microsoft office packages (Excel, Word, etc)

A high level of computer and system literacy (SQL, CRM systems)

Previous Customer Service experience

Previous data collection or energy experience desirable

Customer focused; is able to identify and respond to customer's needs

Good problem solving skills, able to grasp problems quickly and draw informed conclusions

Able to work in a complex environment with conflicting demands

Anticipates issues and is pro-active in dealing with them

Can manage own time to meet daily requirements

Flexible, willing and able to cope with change with the ability to work under pressure

Positive and enthusiastic with a can do attitude

Conscientious, accurate and diligent

Diversity is our heritage and our future. Be a part of it.

At IMServ, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are always open to a conversation around flexible working.

Please apply online.