Inside Sales Representative

Job description

Internal Channel Development Specialist

Mission

To proactively drive Schneider Electric IT Business sales through named channels/accounts by using the phone as an effective means to sell products and solutions. To build relationships, set meetings and assist in sales cycle progression for external account managers. To develop new channel accounts, to convert competitive ones and to reactivate dormant accounts with a strong focus on increasing APC share of wallet, APC products attach rate to IT hardware, the frequency of purchase and driving project detection.

Responsibilities

Output

1.

Ensure successful and efficient execution of sales cycle from enquiry to delivery and installation.

Communicate effectively with key sales stakeholders both internal and external.

Offer sales and (a degree of) technical support to all our customers.

Answer incoming "Sales Related" calls and proactively qualify sales opportunities.

Sell and co-ordinate small and mid-size projects to close.

2.

Manage and resolve customer requests and claims on due time with relevant parties.

Prompt and professional handling of all customer enquiries, claims and complaints.

Build relationships across functions and organizational boundaries to solve customer challenges.

3.

Proactively assist and develop sales funnel.

Schedule meetings for external sales teams.

Maintain and expand on contacts within existing trading accounts.

Proactive (including cold) call into our customer base.

Own/Follow up on leads received from Marcom activities passed to the channel.

4.

CRM Data Administration

Accurate utilization of CRM tools in accordance with company guidelines for self and external sales organization.

Utilize database to run reports for individuals or sales teams.

Extract and review data for accuracy and sales improvement.

5.

Market and Customer Knowledge

Understanding of key technologies and customers specifying appropriate products / solutions through the use of customer value propositions.

6.

Support Partner Program

Drive new partner recruitment and development of registered and Select partners.

Organization


Direct reports: 0
Manager: TBC

Contribution: % STIP
Breadth: Distribution Channel Sales, all LOBS
Team: TBC

Desired profile

·  Qualifications, skills and knowledge

·  1-3 yrs experience in customer relations/sales function.
·  Experience of the IT industry preferable
·  Qualification, in Business/IT
·  Knowledge of industry and key players
·  Fluency in English is required

·  Competencies

·  Technical background, ability to learn, understand and present new product ranges in full (including software)

·  Proven ability to perform proactively on own initiative, as well as in a team environment

·  Leadership – Demonstrated ability to positively influence the actions and opinions of others and exhibit sound judgment in leading others to company objectives.

·  Organization and planning – Ability to organize tasks efficiently towards achieving specified goals, able to define and prioritize specific goals and objectives.

·  Drive for results – Strong will to compete and win and achieve in business environment.

·  Communication –Clearly present written, oral and visual information and influence others while building rapport and credibility