Offers “Schneider Electric”

Expires soon Schneider Electric

Field Service Engineer - Gutor

  • Houston (Harris County)
  • Bachelor's Degree
  • Design / Civil engineering / Industrial engineering

Job description

**Can be based anywhere in the U.S. **If hired, must be able to travel to Malaysia or Switzerland for mandatory 6 week training.

In direct contact with the customer, the FSE is the connection between customer and after sales service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Field Service Works

· Performs installation supervision and commissioning of Gutor products including the batteries.

· Performs maintenance for Gutor UPS equipment including batteries.

· Solve UPS problems at customers site and provides reports on these issues.

· Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.

· Trains customers on equipment operation and maintenance of Gutor products.

Technical Support

· Gives technical support to customers (over the phone or on site)

· Fill in all required reports and complete the necessary documents

· 24 hours stand by if necessary

· Complete work in a safe manner.

SECONDARY DUTIES

· Provide help to secure / improve quality by means of IQ soft entries and other tools

· Data storage in Siebel, on personal storage media and date servers

· Delegation and personal handling of parts adjustment

· Self Training on existing and new products of the Gutor Portfolio

· Evaluation of Warranty / Goodwill claims

Desired profile

Qualifications :

JOB REQUIREMENTS

EDUCATION—MINIMUM REQUIRED LEVEL:

· Electrical technician with min. 2 years experience in field service/ BS degree of Electrical Engineering or equivalent

EXPERIENCE—MINIMUM REQUIRED:

· Min. 2 years of Troubleshooting, Level 1 Support (ideal: level 2 Support) Remote support for troubleshooting experience in handling international customers with high expectations

KNOWLEDGE AND SKILLS —REQUIRED:

· Good self expression, negotiation skills and ability to explain things in a comprehensive and intelligible way

· Ability to analyze complex problems

· English

· PC knowledge including profound knowledge of typical office applications and networking

· Drivers license

Make every future a success.
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